Front Office Manager

Job Purpose :

The Front Office Manager is responsible for overseeing the daily operations of the Front Office Department  ensuring that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments

Duties & Functions :

• Plan organize facilitate attend and / or participate in various hotel and departmental meetings.
• Ensure compliance of brand standards operating procedures and policies
• Determines the direction support training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win / win decisions for any internal / external customer challenges that may arise
• Directs all activities of the front office and communicates with other departments to ensure complete guest and associate satisfaction
• Participates in Fire Safety and Loss Prevention programs
• Continuously evaluates the performance of Front Office Management and staff taking corrective actions when necessary
• Conducts interviews for all front office positions
• Facilitates the training and development of all employees to Ennismore standards
• Monitors and reviews guest comments via the Pulse Report to identify areas for improvement and shares with staff to assist in improving guest satisfaction guest relations and guest loyalty scores and responds directly to guest as necessary
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Track and maintain records of all guest issues and recovery from Tripadvisor / Guest Alerts / Glitch Log / Revinate / ReviewPro in Nuvola.

ADDITIONAL RESPONSIBILITIES

To be aware of and ensure constant compliance with all necessary operational policies including :

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

OTHER DUTIES

Assimilate into Ennismores culture through understanding supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by Ennismore from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Experience : years

Vacancy : 1