Technical Support Specialist

Primary Purpose :

Perform on-site and remote technical work to install, maintain, and support the school district's technology systems. Technology systems include computer equipment, network equipment, other network connected equipment, software operating systems, and applications throughout the district.

Qualifications :

Education / Certification : Bachelor's degree, or equivalent experience in network / systems support

IT Certifications such as A+, Network+, Security+, or MCSA are preferred

Special Knowledge / Skills :

Computer and network hardware and software applications including workstations, servers, printers, ethernet, wifi, and other equipment

Usage and Management of Operating systems including Windows and MacOS

Network protocols including tcp / ip, udp, dhcp, dns, radius, ldap, smpt, etc.,

Knowledge of Cloud SaaS services, including Google Workspace and O365

Ability to analyze and resolve computer and network problems

Strong organizational, communication, and interpersonal

Experience :

2 years of experience supporting IT Systems

Major Responsibilities and Duties :

Technical Support

1. Provide end user technical support related to all network connected devices including workstations, printers, etc. Work with vendors as necessary to provide support.

2. Install, configure, maintain, and upgrade computers, peripherals and associated software throughout the district, using automation tools where possible. Includes end-user and enterprise systems.

3. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Monitoring, Maintenance, and Repair

4. Diagnose and repair network connectivity, software, and hardware issues.

5. Coordinate repairs with vendors for technology devices.

6. Remove old equipment and perform data migration to new equipment according to policy.

Network Security

7. Manage user accounts and access for systems and network resources.

8. Assist with documentation for system configurations and maintenance as needed.

9. Follow change management procedures for documenting and implementing changes to systems.

Other

10. Maintain inventory of end user and enterprise IT devices.

11. Compile, maintain, and file all reports, records, and other documents required.

12. Comply with policies established by federal and state laws and regulations and local board policy.

13. Respond to after-hours emergencies as needed.

14. Follow district safety protocols and emergency procedures.

Supervisory Responsibilities :

None.

Mental Demands / Physical Demands / Environmental Factors :

Tools / Equipment Used : Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture : Prolonged sitting; regular kneeling / squatting, bending / stooping, pushing / pulling, twisting

Motion : Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping / squeezing, wrist flexion / extension, reaching; may climb ladders

Lifting : Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment : Occasional prolonged and irregular hours; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day; may be exposed to electrical hazards.

Mental Demands : Work with frequent interruptions; emotional control under stress