Service AdvisorToyota 101 • Redwood City, CA, US
Service Advisor
Toyota 101 • Redwood City, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Education : High school diploma or equivalent. Certifications : A valid driver's license Skills : Strong understanding of automotive terminology and mechanical principles. Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely. Customer service focuses on building trust and rapport. Ability to actively listen, identify customer needs, and address concerns effectively. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proficient in computer skills and dealership management software (DMS). Ability to work independently and as part of a team. Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support We are an Equal Opportunity Employer and value diversity and inclusion at our company. Insurance : medical, dental, vision, life and pet insurance Optional disability coverage 401k plan – invest in your future! PTO and paid Holidays We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture : Our culture is defined by a few core principles : We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Job Description
Job Description
Description :
Veterans encouraged to apply
No prior automotive industry experience is required to apply! Begin your automotive career with one of the most recognizable brands around!
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities :
- Customer Service and Communication :
- Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
- Conduct visual inspections or road tests (as needed) to gather information.
- Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
- Obtain customer authorization for repairs before proceeding.
- Provide regular updates on service progress and address any customer questions or concerns promptly.
- Explain completed repairs and associated charges in detail.
- Follow up with customers after the service to ensure satisfaction and address any lingering issues.
- Service Process Management :
- Schedule service appointments according to technician availability and customer needs.
- Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
- Liaise with technicians, accurately communicating customer concerns and repair details.
- Track service progress and ensure timely completion within quoted timeframes.
- Process customer payments and ensure accurate invoicing.
- Maintain detailed service records for each vehicle.
- Technical Knowledge and Parts Management :
- Possess a strong understanding of automotive systems and common repairs.
- Stay updated on new technologies and service procedures.
- Research parts availability and pricing to provide accurate estimates to customers.
- Additional Responsibilities :
- Uphold safety regulations and shop protocols within the service department.
- May perform basic inspections or prepare vehicles for technicians.
- Other duties as assigned
Qualifications :
Benefits of Working at Swickard :
Competitive benefits package :
About Us
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Requirements :
[job_alerts.create_a_job]
Service Advisor • Redwood City, CA, US
[internal_linking.related_jobs]
Top 25 ranked Privately Held Companies for 2023! Automotive Service Advisor Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States.We provi...[show_more]
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
At Downtown Auto Center, we value our employees and we treat them like family.Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive cultur...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
We’re not just in the car business — we’re in the.At our core, we don’t sell radiators or brake pads — we deliver.We make sure your spouse isn’t stranded at 8 pm...[show_more]
Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States.
We provide the best opportunities for...[show_more]
Do you possess a broad knowledge of financial products and services? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and ...[show_more]
At Downtown Auto Center, we value our employees and we treat them like family.Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive cultur...[show_more]
We’re not just in the car business — we’re in the.At our core, we don’t sell radiators or brake pads — we deliver.We make sure your spouse isn’t stranded at 8 pm...[show_more]
If you are a current and active PHI employee, do not use this site to apply for positions.The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, ...[show_more]
Rolling Stock powered by Big Brand Tire.We're a performance-driven, results-focused team that knows how to deliver.Every role here plays a key part in shaping an exceptional experience for our ...[show_more]
Are you tired of being just a number at a shop? Want to be part of a team where your voice matters and your success is recognized?.
We’re a growing shop with a great reputation in Oakland, and we’re...[show_more]
At Downtown Auto Center, we value our employees and we treat them like family.Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive cultur...[show_more]
As a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with supp...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
A company is looking for a Service Advocate - Fully Remote.Key Responsibilities Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows Handle esc...[show_more]
Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States.
We provide the best opportunities for...[show_more]
Automotive Service Advisor The Service Advisor is the center of communication for service / repair activities and the liaison between customers and the technicians.
Serving as the primary point-of-con...[show_more]
Service Advisor
Victory Toyota of San Bruno • San Bruno, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager - Transaction Advisory Services (TAS)
EisnerAmper • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Service Advisor
Downtown Toyota of Oakland • Oakland, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • Redwood City, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Automotive - Service Advisor
A&A Redwood General Inc • Redwood City, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Automotive Service Advisor
Victory Honda of San Bruno • San Bruno, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Financial Services Advisor
Monterra Credit Union • Redwood City, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor
Downtown Auto Center • Oakland, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive - Service Advisor
BDT ALAMEDA • Alameda, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Special Advisor II
Public Health Institute • Oakland, CA, United States
[job_card.full_time] +2
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor
Big Brand Tire & Service • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor
Costa Auto Care and Tire • Oakland, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Service Advisor
Downtown Subaru of Oakland, CA • Oakland, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
H&M Sales Advisor- Bay Street
H&M Group • Emeryville, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Redwood City, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Service Advocate
VirtualVocations • Oakland, California, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive Service Advisor
Ocean Honda of Burlingame • Burlingame, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive Service Advisor
San Francisco Honda Acura • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]