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Veterinary Client Service Representative- Relief, AEHNT
Veterinary Client Service Representative- Relief, AEHNTEthos Veterinary Health • Grapevine, TX, US
Veterinary Client Service Representative- Relief, AEHNT

Veterinary Client Service Representative- Relief, AEHNT

Ethos Veterinary Health • Grapevine, TX, US
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Veterinary Client Service Representative- Relief   Are you passionate about both pets and people?

Do you thrive in a fast-paced environment, bringing energy, enthusiasm, and exceptional multitasking skills?

If so, you might be the ideal addition to the team at Animal Emergency Hospital of North Texas (AEHNT).

We’re on the lookout for Relief Client Service Representatives to join our growing team!

Animal Emergency Hospital of North Texas (AEHNT) is a premier emergency facility in Grapevine, proudly serving the community since 1998.

Founded and supported by local veterinarians, our hospital is dedicated to delivering exceptional emergency and critical care services for companion and exotic animals when your primary veterinarian is unavailable.

About the Role :

  • As a Client Service Representative , you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include (but not limited to) :

  • Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

    • Appointment Coordination :

  • Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.

    • Communication Mastery :

  • Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

    • Record Keeping :

  • Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

    • Financial Transactions Oversight :

  • accurately and efficiently handle payment processing and reconciliation Compensation : $ 18-$22 hourly, based on experience This is a per diem, contracted position What We're Looking For : Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression?
  • We want you!
  • The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

    • Adaptability and Multitasking :

  • In our fast-paced environment, versatility is key.
  • If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

    • Customer Service Excellence :

  • If you've excelled in customer service, you know the importance of building positive relationships .
  • Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

    • Flexibility and Adaptability :

  • Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
  • Why AEHNT?
  • The Animal Emergency Hospital of North Texas (AEHNT) is a well-established, fast-paced, 24 / 7 practice with 12 doctors, located within a multi-specialty center that includes cardiology, surgery, ophthalmology, dermatology, dentistry, avian / exotics, and physical therapy services.
  • Our team is always prepared to handle emergencies, with no appointments necessary.
  • We operate on a first-come, first-serve basis, prioritizing patients with the most severe or life-threatening conditions through a thorough triage process.
  • Our skilled veterinary team ensures that all dogs and cats, regardless of breed or size, receive top-notch care, from diagnostics to life-saving surgeries.
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    Veterinary Client Service Representative • Grapevine, TX, US

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