Sales Operations

• Onsite Trad Hybrid Model
• This ETW will be helping triage, checking multiple systems for product availability, and will be operating Client's inbox.
• So, they will have to know how to escalate and manage one off issues.
• There is a possibility for an extension after the set duration.

We are looking for someone who:

• Has been in a systems related role
• Good working knowledge of technology
• Is a self starter, detailed, and has good professionalism
• Has experience in training others

Job Function

• As the NA Digital Platform Ops Specialist, you will Lead and Inspire the North America (NA) Digital Sales TEAM in its effort to create unbreakable consumer relationships. You will leverage digital to fuel the next generation Client Network and frictionless service at scale.
• You will work closely with the Global Digital GTM Excellence team, other Client Geographies and Territory teams for a continuous improvement of our current technologies, processes, combined with research on innovative services and solutions.
• The NA Digital Sales Tools team operates in a fast-moving environment and the ability to navigate within the Client matrix is essential, as is the ability to create an environment for stimulating collaborative new ideas, new concepts.

Mission:

Elevate an Integrated Digital User Experience

• Evolve the digital platform and its sales applications through various internal and external sources of information such as user's feedback, industry and technology exhibition/publication
• Provide services that are integrated with a seamless, intuitive and user-friendly experience
• Engage frequently and in a creative way with the Client.net users to stay connected and ahead of the game

Training 10%

• Provide retailer training sessions for all Client.net applications.
• Maintain Onboarding guide and any application training materials.
• Develop and maintain accuracy of online help.

Requirements:

• Bachelor's degree in Business, Sales, Ecommerce, Digital or related field
• 2 years professional experience or an additional 2 years' experience in lieu of a degree
• Demonstrated ability to achieve results in a dynamic environment and to deliver on strategic, tactical and operational levels
• Excellent verbal and written communication skills, including meeting facilitation and presentation skills
• Pro-active problem solver with the ability to assess a challenge and develop action steps for resolution
• Experience with business process improvement methods & project management skills a plus
• Demonstrated a strong customer and services orientated
• Skilled in Microsoft Office (PowerPoint, Excel), experience with SAP and Salesforce.com is a plus
• Fluent in English written & verbal