SMB Accounts, Team Lead

SMB Accounts, Team Lead

QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.

Our industry-leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.

Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.

We believe in :

• The direct measurability of digital media.
• Performance marketing. (We pioneered it.)
• The advantages of technology.

We bring all this together to deliver truly great results for consumers and brands in the world's biggest channel.

Job Category

Modernize Home Services is seeking a driven and adaptable leader of our SMB Account Management Team to fuel success and growth for a team of Account Managers (AM) and our customers within our rapidly growing business. This role is more than just account management; it involves strategic leadership of our AM team while nurturing relationships with Home Services Companies generating $1M-$5M in annual revenue. You will be a key leader and revenue driver within Modernize, responsible for building, supporting, and leading a high-performing account management team. This role is instrumental in shaping and executing our customer success strategy, driving customer satisfaction, retention, and growth. You will oversee strategic relationships with our most valuable SMB customers, identifying opportunities to expand the usage of our solutions and advocating for customers' needs within Modernize. As a subject matter expert on Modernize's digital marketing and call technology delivery solutions, you will focus on building strong, strategic relationships that drive account growth, identify revenue-accretive opportunities, ensure ROI, and increase customer satisfaction. The ideal candidate is a results-oriented leader who combines a deep understanding of transactional account management with a passion for growing accounts, ensuring that our customer success strategy directly impacts Modernize's revenue goals.

Responsibilities

Requirements

3+ years in a leadership role is preferred.

SFDC and customer success software to manage accounts, track customer health, and drive engagement.

We are looking for an executive candidate who is eager to build, learn and grow, can adapt to new challenges, and possesses the soft skills necessary to hit the ground running with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment, we want to hear from you.