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Customer Service Representative III
Customer Service Representative IIIStrategic Data Systems • San Antonio, TX, US
Customer Service Representative III

Customer Service Representative III

Strategic Data Systems • San Antonio, TX, US
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Customer Service Representative III

San Antonio, TX

Customer Service Center / Full-time / On-site

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Antonio, TX.

As a Customer Service Representative, you will :

  • Act as the first step in a multi-tiered support to Military Sailors and their families.
  • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
  • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
  • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
  • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center :

https : / / www.youtube.com / watch?v=n86B5UY7H4o

Requirements :

  • DOD Secret Security Clearance Eligible
  • Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus.
  • Experience in customer service and responding to requests for information
  • Contact center experience preferred
  • Knowledge of current CRM systems
  • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
  • Knowledge of printer functions, connectivity and understanding of basic printer / scanning troubleshooting
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests
  • The ability to multi-task, prioritize, and manage time effectively
  • The ability to work in a fast-paced environment with the flexibility to work nights and weekends
  • The ability to type at least 30 WPM
  • Proven experience as a data entry clerk or similar position.
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