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Technical Support Analyst
Technical Support AnalystAlberici Group, LLC • Saint Louis, MO, US
Technical Support Analyst

Technical Support Analyst

Alberici Group, LLC • Saint Louis, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.

Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.

We build the critical structures that improve lives and strengthen communities.

Our mission is simple — and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.

Are you Built for the Challenge ?

Our Values :

  • Working Safely
  • Valuing Diversity
  • Serving Humbly
  • Executing with Integrity
  • Solving Creatively
  • Engaging Fully

What We Offer :

  • Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
  • Generous salary increases and per diems for qualified out-of-town assignments
  • Health, dental and vision insurance eligibility on day one
  • Paid parental leave
  • Continuing education reimbursement
  • Personalized career development and training programs
  • Minimum of 29 days of PTO (including holidays) for entry-level roles
  • Fitness center for St. Louis office-based team members
  • Gym membership reimbursement for project-based team members
  • Corporate office cafeteria access
  • Employee Resource Group (ERG) opportunities
  • Philanthropy opportunities

    • Position Overview :

    Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Configures and installs computer hardware and software.
  • Maintains IT work areas.
  • Upgrades hardware and software components.
  • Maintains IT hardware asset and software tracking.
  • Remains abreast of changes in user and system software and hardware requirements.
  • Provides first level end-user support.
  • Maintains IT helpdesk ticketing system.

    • Additional Duties and Responsibilities

  • Supports and adheres to the matrix organization format.
  • Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
  • Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance / tardiness record.
  • Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
  • Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
  • Performs other duties as assigned by the Supervisor.

    • Knowledge, Skills, and Abilities

  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Writes routine reports and correspondence.
  • Speaks effectively after groups of customers or employees of organization.
  • Defines problems, collects data, establishes facts, and draws valid conclusions.
  • Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Organizes and manages time, duties, and activities efficiently.

    • Education and Experience

    Two-year degree / certificate from a college or technical school AND one to three years related experience and / or training OR equivalent combination of education and experience.

    Alberici is a North American company with multiple Operating Companies :

    Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS

    #LI-Hybrid

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