Program DirectorAzleway Inc • Tyler, TX, United States

Program Director

Azleway Inc • Tyler, TX, United States

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Required Education and Experience

Bachelor's degree in Psychology, Social Work, Special Education, or a related field.
Minimum of 5 years of experience working in a residential treatment setting; can substitute for education.
Strong understanding of regulatory requirements, accreditation standards, and compliance in a residential treatment setting.

Preferred Education and Experience

LCCA preferred, but not required

Experience in working with high-risk populations, including youth with trauma histories.

Training in trauma-informed care, behavioral management, and de-escalation techniques.

Familiarity with outcome measurement tools and program evaluation methods.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General

Enforces company and program policy within the scope of the job function

Ensures a normal and supportive environment for every child placed with Azleway

Advocates for all children and coordinates services through multiple systems including STAR Health, HHSC Behavioral Health Services, Early Childhood Intervention, and the education and child welfare systems

Coordinates care with medical consenters and participates in STAR Health Service Coordination (dependent and based on the child's individual eligibility)

Completes other duties as assigned

Training & Treatment Model

Complete and maintain all required training, including but not limited to treatment model Trauma Systems Therapy- Foster Care (TST-FC)

Implements the Treatment Model Trauma Systems Therapy- Foster Care (TST-FC) in the everyday work setting

Program Management and Leadership :

Supervise and support program staff, providing guidance, training, and performance evaluations.

Monitor day-to-day operations, ensuring that the program is running smoothly and that client needs are being met effectively.

Provide guidance, support, and professional development opportunities to staff members, promoting a positive work environment and high morale.

Foster a culture of collaboration, professionalism, and commitment to the well-being of clients.

Resident Care and Treatment :

Ensure that clients receive individualized care based on thorough assessments, treatment planning, and ongoing evaluation.

Regularly review treatment plans, behavioral progress, and other related documentation to ensure that clients are receiving appropriate services and achieving measurable outcomes.

Ensure a safe, therapeutic, and supportive environment for clients, addressing any concerns related to their physical, emotional, or behavioral needs.

Manage the daily operations of the youth residential program, ensuring that it runs smoothly and meets the needs of the youth.

Develop, implement, and evaluate program activities that promote the social, emotional, and developmental growth of the youth.

Coordinate staff schedules and ensure adequate coverage for all shifts and activities.

Aftercare Coordination

Develop and implement aftercare plans for youth transitioning out of the residential program.

Connecting youth with necessary community resources, educational support, and life skills training to ensure a successful transition to independent living or other care settings.

Work closely with the youth's next placement to ensure their needs are being addressed.

Compliance and Regulatory Oversight :

Ensure that all program activities comply with Texas state regulations, licensing requirements, and agency policies.

Maintain accurate records and documentation in accordance with legal, ethical, and organizational standards.

Stay informed about relevant laws and regulations, ensuring the program remains in compliance with changes in policy or law.

Manage the program budget, ensuring efficient use of resources and meeting financial goals.

Family and Community Relations :

Develop and maintain positive relationships with clients' families, involving them in the treatment process and ensuring open communication if applicable.

Provide support to families, including regular updates on their loved ones' progress and assistance with family therapy or educational sessions.

Continuous Quality Improvement

Continuously assess the effectiveness of the program by tracking resident progress, evaluating outcomes, and gathering feedback from staff, residents, and families.

Identify areas for program improvement and develop strategies to enhance service delivery, resident outcomes, and overall program quality.

Stay current on best practices, research, and trends in residential treatment and behavioral health services, incorporating new approaches and evidence-based practices into the program as appropriate.

Implement and manage program evaluations, ensuring that data is collected, analyzed, and used to make informed decisions and improve the program.

Competencies

Technical Capacity. Able to use computer systems with effectiveness and efficiency. Knowledgeable with word processing, spreadsheet, and presentation applications.

Personal Effectiveness / Credibility. Works with others to maintain a level of effectiveness and credibility.

Thoroughness. Works projects through to completion with a strong attention to detail.

Collaboration Skills. Able to collaborate with a team on tight deadlines. Identifies needs and assists in coordinating efforts to meet the needs of the office. A team player.

Communication Proficiency. Effective and calm communicator. Able to handle stress with grace and patience.

Flexibility. Able to adjust to a fast-paced work environment with multiple projects. Able to manage stress in a manner that does not add additional stress to the work environment.

Business Acumen. Has professional knowledge of governmental and child placing agencies within the state of Texas.

Communication. Has strong written and oral communication skills. Communicates with families and individuals from a variety of backgrounds and values with ease and respect.

Work Schedule

The work schedule is typically 9am - 5pm with some variation expected due to the nature of the position. This may include nights, weekends, and early mornings as dictated by the needs of the job. (Examples may include taking phone calls in the evenings, flexing days due to work requirements, attending functions with families, attending conferences, trainings, or facilitating transportation if necessary).

Work Environment

This role uses standard office equipment and requires use of computers, phones, copiers, filing cabinets, emails, and fax machines. Must have the ability to work in a high energy environment both at the office, in the community, and in the foster care and adoption environment.

Physical Demands

Long drives to remote locations may be required. This position may require the individual to climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and / or move up to ten pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

This position may include travel to various locations. Work outside of normal business hours (evening hours and weekends) will be frequently necessary in order to complete job duties.

Work Authorization

Must have a valid Texas Driver's License with a clear driving record and must maintain this status for the duration of their employment. Driving is a critical function of this position and failure to maintain the ability to drive and be insured through insurance providers may be grounds for termination.

Azleway requires all employees to be authorized to work in the United States.

Must be able to pass a background check, drug screen, TB test, and driving record check.

EEO Statement

Azleway is an equal opportunity employer. In accordance with anti-discrimination law, Azleway prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Azleway conforms to the spirit as well as to the letter of all applicable laws and regulations.

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Program Director • Tyler, TX, United States

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