Virtual Maintenance Technician

Virtual Maintenance Technician

HappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

Are you a maintenance technician who is tired of being on their feet all day, responding to "emergencies" and keeping a clean and well-stocked shop? Would you like to be able to use your Spanish-speaking skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home? HappyCo's software enables Happy Force maintenance technicians to assist residents remotely via text, phone, and video calls. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country without having to carry around tools, run all over properties, and commute in traffic.

The Position

We're looking for motivated, experienced, and tech-savvy Maintenance Technicians (Bilingual - Spanish speaking is a plus!) to join our Happy Force team and assist residents remotely. Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment complexes except you get to work from home! As a Virtual Technician, you must have experience in on-site multi-family maintenance and the ability to understand and troubleshoot a variety of issues that may be reported by residents living in single family, student, and multi-family communities. Happy Force remote technicians assist on-site teams by prioritizing issues and providing step by step guidance to assist residents in resolving basic issues arising from everyday living.

Key Responsibilities and Expected Outcomes

Provide residents of multi-family, single family, and student homes with an exceptional level of service in each interaction. Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information. Use your maintenance experience to coach residents through fixes via SMS and phone while following Happy Force's standard operating procedures. Communicate with property teams day to day on property operations and escalations. Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures. Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage. Partake in feedback sessions on product use. Flexibility and ability to work different shifts as needed.

What You Could Expect Day-to-Day

Process incoming work orders through completion. Triage emergency maintenance phone calls; escalate to onsite teams where appropriate. Communicate with residents via text, phone, and video. Execute discovery and troubleshoot basic maintenance issues. Interact with other Happy Force Technicians, Leads, and corporate team members.

What We Think You Need To Be Successful

A minimum of five years on-site residential maintenance experience. Fluent verbal and written English language and grammar skills. Fluent verbal and written Spanish language and grammar skills an asset. Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/adeptness to learn. A strong understanding of the relationship between residents, property management, and maintenance staff. Ability to understand and appropriately discern issue types and priority. Adeptness at troubleshooting and resolving basic maintenance issues quickly. An upbeat, outgoing nature with an authentic desire to help others.

Keys To Optimum Happiness At HappyCo

Willingness to assist others and elevate the resident and site maintenance experience. Empower teams instead of enforcing standards. Leverage technology to serve humanity in a way that is accessible to all. Be a proactive contributor, with a strong growth mindset. Experience within the multifamily residential property industry.

This role starts as a full time, non-exempt position paying $24/hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges.

HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW: paid vacation and sick time, work from home stipend, company subsidized healthcare.