Purpose of Position:
The face of our brand. An enlightened leader who works with and through their team to achieve the highest standards: 100% performance, 100% of the time at 100% volume of business. Responsible for the recruiting, selection, development, performance, and retention of all personnel. Manages inventory, food quality, controllable costs, and financial results. Accountable for our customers’ complete and utter satisfaction in their dining experience by empowering team members to react positively. Hospitality-focused FIRST in every instance while maintaining a constant presence on the floor.
Responsibilities:
Communicates the long-term vision, sets the daily morale of the team, and leads by example
Acts as a Brand Ambassador in the local community & effectively builds relationships
Coaches team members to provide consistent execution & exemplary service
Confidently handles customer complaints, concerns, and service issues with grace
Ensures that Management team follows all store policies and procedures
Responsible for completion of all administrative duties, paperwork, and cash handling
Guarantees completion of all daily food safety checklists and proper food handling, FIFO
Monitors all equipment and maintains preventative maintenance and ensures timely repairs
Ensures completion of inventories, staff meal documentation, prep and waste control
Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
Certifies and delivers team member and Management evaluations in a timely manner
Resolves potential team member conflicts in a professional and confidential manner
Fully skilled in every position and able to train or work a station at a moment’s notice
Requirements:
Positive and encouraging demeanor
Energetic, super friendly and a proactive team player
Able to work and manage the team in a fast-paced environment
Numbers- and detail-oriented
Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions
3+ years’ experience as a General Manager (or equivalent position) in a restaurant, fast-casual / quick service restaurant preferred
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
General Manager • Dedham, Massachusetts, United States
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