Talent.com
Senior Services Delivery Manager
Senior Services Delivery ManagerMosaic Health • Madison, WI, US
Senior Services Delivery Manager

Senior Services Delivery Manager

Mosaic Health • Madison, WI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Services Delivery Manager

The Senior Services Delivery Manager is a true jack of all trades. This role requires a self-starter, someone who will dive right into the weeds but also knows how and when to pull themselves out. They are collaborative, a player-coach, and excited to constantly learn new things while embracing a fast paced and changing environment.

How Will You Make An Impact & Requirements

Decision Making & Scope Of Knowledge

  • Demonstrates a proactive approach in all of the things they do to better the team.
  • Viewed as a proactive, consultative thought partner.
  • Highly self-sufficient and operates with little to no management.
  • Performs high volume of simple to complex tasks with quality, and manages workload under high pressure circumstances.
  • Prepares robust meeting agendas, project plans, etc. Drives against blockers from internal and external teams and keeps work moving as much as possible at all times.
  • Comes prepared to 1 : 1s with solutions to issues & blockers and clearly articulates how manager can support.
  • Leads CID org initiatives.
  • Provides constant support to more junior team members to help develop their skills.
  • Effectively manages up and is dependable to leadership.
  • Sees and understands the vision of the team and works towards that.
  • Strives to understand customer needs.
  • Proactively identifies trends and seeks out problems. Brings them to appropriate stakeholders to work on solutions.
  • Uses lessons learned to drive internal initiatives and educational opportunities for other team members.
  • Voices opinion and follows up to ensure their influence drives decisions within the team.
  • Well respected by peers and members of other teams.
  • Uses leadership qualities the right way.

Autonomy

  • Leads full scale E2E operational process development. Masters and utilizes cross functional relationships to amend or build new operational processes. Leads and documents full process requirements and deliverables. Responsible for training team to ensure team understands E2E process and executes with quality.
  • Identifies, reports, and addresses operational inefficiencies to bridge product / process gaps by working with leaders and internal stakeholders.
  • Uses Asana to create project complex, large scale plan templates and workflows for greater CID org, often involving downstream work and feedback from other teams.
  • Assists team manager in various opportunities and acts as a proxy. Oversees daily, weekly, quarterly tasks & goals. Manages up appropriately.
  • Participates in and leads strategic planning meetings. Manages data and operational reporting, can tell a story to clients and internal stakeholders.
  • Excellent verbal communicator. Easily commands a room, drives agenda items and conversation to accomplish scope of meeting goals; keeps meetings efficient and within time boundaries.
  • Leads internal trainings with ease and can answer complicated questions clearly and without hesitation.
  • Always communicates a suggested viable, tangible solution when raising a problem and takes ownership to drive solution.
  • Helps handle escalation calls with customers. Communicates professionally under pressure and remains articulate when describing complicated scenarios, solutions, and next steps to issues that arise.

    • Complexity

  • Expert knowledge of product features and functionality. Partners with product to scope new product capabilities / design and best practices. Partners with product on major internal tooling product design changes.
  • Manages full configurations for standard products and has expertise on how to approach complex, custom client asks. Trains team on complex configurations and guardrails.
  • Provides technical guidance to internal and external stakeholders, and voices product functionality concerns and shares suggested scaled solutions with product owners.
  • Ability to resolve, oversee, and guide other team members on any type of escalated technical issue. Tracks and trends technical issues, with a focus on the bigger picture and effect on the business.
  • Helps drive workstreams to implement long-term solutions and triage operations to prevent issues from reoccurring.

    • Management

  • Manages and / or directs work for major health plans and / or high touch VIP customers. Deals $3.5M + This also includes care centers. C-Suite may have visibility into said projects / programs.
  • Leads customer calls, escalation calls, strategy sessions in a proactive, consultative manner alongside CSM.
  • Comfortable managing all types and sizes of clients, as well as handling the most difficult conversations.
  • Uses influence to guide customers, CSMs, and Implementation Managers in their decision making process.
  • Manages and tracks complex customer issues; partners with CSM and Support to drive better outcomes for the future.
  • Plays a lead role in Refresh discussions with clients to help them achieve their goals and uplevel Castlight ROI.
  • Drives requirements gathering sessions and documents requirements.
  • Uses experience to drive improvements for product and processes, driving better outcomes for our clients.
  • Ensures CID org understands the appropriate escalation channels and how to initiate asks to other teams. Manages up when needed.
  • Partners with internal leaders to map out roles & responsibilities for new processes.
  • Coaches and brings others along.

    • Compensation : $74,083K - $92,604K & bonus eligible

    [job_alerts.create_a_job]

    Service Delivery Manager • Madison, WI, US

    [internal_linking.related_jobs]
    Service Delivery Manager

    Service Delivery Manager

    Wisconsin Staffing • Madison, WI, US
    [job_card.full_time]
    Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our consta...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Services

    Manager, Services

    Lanspeed • Madison, WI, US
    [job_card.full_time]
    Mission : Ensure clients are happy, employees have career satisfaction, and the service side of the business is performing at or above agreed upon KPIs and achieving specific financial performance m...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Driving Teams - Home Daily - Gross Up to $4,000 / Week + Benefits

    Driving Teams - Home Daily - Gross Up to $4,000 / Week + Benefits

    Hub Group • Waunakee, WI, US
    [job_card.full_time]
    Hub Group Final Mile is Now Seeking Non-CDL Independent Contractors in Waukesha, WI.Driver Helper & 26' Box Truck with Liftgate Required. Home Daily - Gross Up to $4,000 per Week per Truck.A...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Premier Relationship Manager

    Senior Premier Relationship Manager

    BMO Financial • Madison, WI, US
    [job_card.part_time]
    Retail Banking Sales & Service.This is a licensed position requiring the SIE, Series 6, 63, Life and Health.The mission of Premier Services is to help mass affluent clientele make real financia...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager, IT Procurement & Vendor Management

    Senior Manager, IT Procurement & Vendor Management

    American Family Insurance • Madison, WI, United States
    [job_card.full_time]
    Lead a team of procurement and vendor management professionals responsible for developing and executing full lifecycle procurement strategies with a focus on optimizing value, risk, and performance...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Subcontractor Delivery Driver

    Subcontractor Delivery Driver

    THE MERIT VENTURES,INC. • Madison, WI, US
    [job_card.full_time] +1
    Are you an entrepreneurial, service-focused driver looking for a consistent, high-volume delivery opportunity in the Dane County area? We are seeking highly motivated Independent Delivery Partners ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Class A & B Delivery Driver

    Class A & B Delivery Driver

    Loffredo Fresh Foods • Village of DeForest, WI, US
    [job_card.full_time]
    Class A & B Delivery Driver.Class A or B doing B work Pay : .Loffredo Fresh Foods is a local, family-owned food and produce distributor that has proudly served the Midwest region for over 130 yea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager Predictive Analytics

    Senior Manager Predictive Analytics

    CFS • Madison, WI, US
    [job_card.permanent]
    Senior Manager, Predictive Modeling | Permanent | No Sponsorship Available.Our client is a large, established property and casualty insurance carrier with a significant footprint in Home and Auto.T...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Independent Catering Delivery Professional

    Independent Catering Delivery Professional

    DeliverThat • Madison, WI, US
    [job_card.full_time]
    DeliverThat was founded by drivers, for drivers.Our mission is to provide larger commissions, stronger relationships, and a platform where YOU are not just a “number.DeliverThat is seeking in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Refrigeration Service Manager

    Refrigeration Service Manager

    Gateway Industrial Power, Inc. • DeForest, WI, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    As a well-known Carrier Refrigeration and Volvo dealership, we have 15 locations throughout Illinois, Missouri, Wisconsin and Tennessee. Come join our hard working, long-standing, and highly reviewe...[show_more]
    [last_updated.last_updated_variable_days]
    Senior Provider Contracting Manager

    Senior Provider Contracting Manager

    Medica • Madison, WI, United States
    [job_card.full_time]
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Engineers and Sales Managers

    Sales Engineers and Sales Managers

    GEA • Brodhead, WI, US
    [job_card.full_time]
    Join our team to drive sales and support our customers within our target industries.Our equipment is used across food, dairy, beverage, pharmaceutical, chemical, waste water, ethanol and petroleum ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Food & Beverage Store Manager

    Food & Beverage Store Manager

    Dunkin - Baskin Robbins • Waunakee, Wisconsin, US
    [job_card.permanent]
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Engagement Manager, Integration Delivery

    Senior Engagement Manager, Integration Delivery

    AmerisourceBergen Corporation (Cencora) • Madison, WI, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Automotive Service Center Manager

    Assistant Automotive Service Center Manager

    Blain's Farm & Fleet • Madison, WI, US
    [job_card.full_time]
    Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    FedEx First & Last Mile Delivery

    FedEx First & Last Mile Delivery

    Osprey Express Inc • Sun Prairie, WI, US
    [job_card.full_time] +1
    If you are focused, customer-oriented, and ready for a rewarding career path, we encourage you to apply!.Career-Defining Benefits & Earning Potential. We value our drivers and invest in your suc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDash • Waunakee, WI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Manager

    Service Manager

    Texas Roadhouse • Madison, WI, US
    [job_card.full_time]
    At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and pre...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]