Communications Coordinator

Location : Onsite - Trilogy at Vistancia, Peoria, AZ 85383, USA

Responsible for development and delivery of communications to Trilogy at Vistancia Board, Committees and residents. Communications include, but are not limited to, email correspondence, monthly newsletters, flyer / brochures, community website, and other internet and various forms of social media as necessary. Manages the overall promotions and marketing of the recreation programs, community events, and special projects offered through the community, and supports the communication requirements of the HOA and Resort Operations.

Position Responsibilities

• Design, creation and distribution of weekly email blasts for marketing and informational purposes to serve the community.
• Primary management liaison to the Advisory Communications Committee.
• Coordination to ensure consistent messaging on all vendor portals, websites, newsletters, flyers, etc.
• Monitor, reply to, or redirect emails sent to the Board of Directors and Committees; follow-up to ensure adequate response was provided.
• Establish a comprehensive tracking system and standardized response library to ensure consistency in communications on diverse subjects addressed in emails to the Board of Directors and Committees. Additionally, develop a detailed reporting framework that captures key metrics, including email volume, subject matter, dates, response content, and the individual responsible for each response.
• Development and desktop publishing of monthly community e-newsletter to include collecting, organizing, editing, producing and distribution of e-newsletter.
• Produce and distribute all promotional flyers and announcements in a timely manner.
• Administer community websites daily, including but not limited to creating news articles, adding events and meeting announcements, updating club and resident information.
• Manages deadlines to ensure proper timeliness in communications.
• Prepares and updates PowerPoint presentations for Board and management.
• Coordinates with AAM Marketing to create and administer community surveys as requested by the Board.
• Provide photography, editing as necessary, for internet and publication use. Maintain an organized library of photos, collateral, media clips and other promotional materials for reference use.
• Assist and participate with Resort Operations teams for development and marketing of large events and event promotions. Assist when needed in large scale events, hours may include weekends and evenings for these events.
• Serve as the Community Administrator on the community website portals and registration software (Association Voice). Develop and maintain a working relationship with website host provider, registration system provider and IT Support Company.
• Responsible for identifying and implementing new communication strategies, while maintaining and consistently enhancing existing methods.
• Educates and enforces policies and procedures of the Community portals through regularly scheduled training sessions for users (homeowners and staff).
• Maintain relationships with Advertisers and send out advertising packets to potential advertisers.
• Other duties as assigned.

Knowledge, Skills and Abilities

Preferred Qualifications

Physical Demands & Work Environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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