Supervisor Cash Application PB

Patient Account Services Supervisor

The Patient Account Services (PAS) Supervisor is responsible for day-to-day operations of the Revenue Cycle Organization. This role is responsible for implementing comprehensive quality management programs that comply with standard operating procedures and the regulations of certifying, licensing, and accrediting agencies.

Essential Functions :

• Oversees the day-to-day revenue cycle functions including claims processing, denials, payments, customer service, and follow up on accounts.
• Oversees adjustments, insurance processing and verification, accuracy of billing and payment posting. Monitors workflow to ensure timely processing.
• Collaborates with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly. Assigns daily work schedules.
• Acts as a resource in the daily operations and activities of the department. Performs staff level duties as required.
• Develops, implements and teaches new and evolving technologies. Communicates process and protocol to staff. Directs and coordinates training of new employees.
• Uses knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and / or patient issues. Investigates and resolves claims submission, disputes or complaints to resolution, as needed.
• Resolves billing / insurance issues and ensures compliance with departmental and governmental policies.
• Supports the department leadership team in problem solving to address issues relating to volume or workflow processes. Promotes effective working relations and works effectively as part of a department / unit team and interdepartmentally to facilitate that department's ability to meet its goals and objective.
• Ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.
• Assists with Human Resource management functions including interviewing, selection, orientation, education / training, feedback, performance evaluation, and policy and procedure development.
• With the support of the leadership team, writes and may deliver corrective action and / or coaching. Assists in updating and maintaining personnel files. Maintains and monitors Kronos records for employees.
• Presents and documents staff meetings as required.
• Oversees production and quality of staff performance to maintain efficiency and accuracy. Collaborates with the department leadership team to resolve process issues or create new work flows to improve performance.
• Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills :

Physical Requirements :

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Location : Peaks Regional Office

Work City : Broomfield

Work State : Colorado

Scheduled Weekly Hours : 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $25.02 - $39.41

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.