Client Service Associate

Client Service Associate, Business Insurance

The Client Service Associate at Marsh McLennan Agency works alongside the Account Management and Sales departments to deliver exceptional customer service within the Business Insurance division. In this role, the Client Service Associate oversees client records and processes updates to policies and account details.

This position is on-site in our Worcester office and reports directly to the Associate Director of Business Insurance.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a CSA at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

• Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.
• Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials.
• Track invoices, process endorsements, and update client policies within the agency management system.
• May assist with the preparation of client materials for client presentations.
• Manage processes related to the Registry of Motor Vehicles including RMV-1's, RMV-3's, "Drives" program, as well as driver and motor vehicle checks, etc.

Our future colleague.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.