Parts Phone Service TechEQ United • Cassopolis, MI, US
Parts Phone Service Tech
EQ United • Cassopolis, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent; technical certifications a plus. 1+ years of experience in a parts department, service center, or customer service role (automotive, HVAC, industrial, or similar industries preferred). Strong technical aptitude and knowledge of mechanical / electrical components. Excellent verbal and written communication skills. Ability to multitask and handle high call volumes with professionalism. Familiarity with inventory software, ERP / CRM systems, and Microsoft Office. Strong problem-solving skills and attention to detail. Bilingual (English / Spanish) a plus. Experience in [industry-specific] parts and service.
Job Description
Job Description
Description :
Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility.
- Use internal databases and catalogs to locate correct parts based on customer needs.
- Provide basic technical support and troubleshooting for parts and equipment.
- Process parts orders accurately and efficiently.
- Coordinate with the service and warehouse teams to ensure timely fulfillment.
- Maintain customer records and update order status in CRM or order systems.
- Follow up on backorders, returns, and warranty claims.
Requirements : Requirements
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Service Parts Service Parts • Cassopolis, MI, US
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