Shift Leader1455 - Chesapeake 100 LLC • Chesapeake, VA, US

Shift Leader

1455 - Chesapeake 100 LLC • Chesapeake, VA, US

[job_card.variable_days_ago]

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[job_card.full_time]

[job_card.job_description]

Job Description

Summary

The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the

restaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Duties

The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately.

In addition, they :

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness and time off
Assign duties to specific employees based on role and skills
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including

answering questions

Ensure Team Members work together with their co-workers to prepare items on the Dave’s Hot Chicken menu while

following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen machinery / equipment such as ice cream dispensers, fryers, warmers, etc.

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,

washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance

results

Provide direction / supervision / feedback for Team Members to maintain levels of high productivity and team morale

Communicate Team Member work performance to the restaurant management team and appropriately address

performance issues

Train new and current team members on tasks

Balance cash drawers and prepare cash deposits as assigned by the restaurant management team

Abide and enforce to the rules and direction given by the restaurant management team

Job expectations

The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.

In addition, they :

Effectively plan, organize, and implement all daily operational routines and activities

Complete all required administrative duties and daily paperwork including required checklists

Supervise and perform closing and / or opening activities as directed by the restaurant management team

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire team in all aspects of business and personnel practices

Ensure that they and all Team Members abide by company policies and directives

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Support the goals, decisions, and directives of the restaurant management team and is not insubordinate

Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently

Communicate effectively with team members and management to resolve any interpersonal issues as needed

Requirements

Current student or high school diploma / GED preferred

Must be at least 18 years old and fluent in English

Certified in all stations following the DHC Training Program

Flexibility to work nights, weekends, and holidays

Ability to stand for long periods of time and work in a fast-paced environment

Positive attitude while conducting any and all duties

Commitment to guest satisfaction

Effective communicator with co-workers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work, a driver’s license and proof of insurance

Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours

Must be able and willing to work flexible hours including opening and closing shifts

This includes working weekends / nights and holidays whenever necessary

Skills & Abilities

Ability to delegate tasks

Excellent time management, organizational and planning skills

Strong people / guest service skills

Ability to look at the restaurant operations from a guest’s point of view

Ability to take initiative and solve problems

Able to stand for long periods of time

Able to bend and stoop

Able to work around heat

Able to work around others in close quarters

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