Collections Analyst

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Collections Analyst / Specialist to support the AR team with reducing the AR aging balance. #LI-GW1

The ideal candidate for this position is exceedingly well-organized, sociable, and independent. The ability to work in a fast-paced environment with high efficiency and accuracy is crucial.

This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office.

WHAT YOU'LL BE DOING

• Oversee and analyze AR aging report monthly and build reporting functions for IXL and its subsidiaries
• Proactively contact customers by phone and email for prompt resolution of overdue invoices
• Follow up with customers on a bi-weekly basis and ensure active communication to prevent disruptions in service
• Identify customer patterns and build processes to prevent future issues
• Review purchase orders, sales contracts, and quotes for any potential discrepancies
• Reconcile internal sales database and NetSuite on a monthly basis
• Manage and resolve customer inquiries via email and phone in a timely and professional manner
• Perform other related duties as assigned

WHAT WE'RE LOOKING FOR

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $31.25 to $36.00 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example :

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.