Head of Quality (Remote)

Job Title : Food Quality Assurance Supervisor

Work Location Type : On-Site

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

The Quality Assurance Supervisor – Food Safety plays a critical role in ensuring the safety, quality, and compliance of all food production processes within our airline catering operations. This position is responsible for implementing and monitoring food safety programs, conducting audits, and driving continuous improvement across quality systems.

As a key member of the operations team, the supervisor will lead efforts to uphold regulatory standards including HACCP, FDA FSMA, USDA, and cGMP, while fostering a culture of accountability and excellence. Through hands-on oversight, coaching, and collaboration with cross-functional teams, this role ensures that LSG Sky Chefs consistently delivers safe, high-quality meals that meet both customer expectations and industry regulations.

Medical, Dental, Vision – starts Day 1

Paid Time Off, Sick Leave & Holidays

Tuition Reimbursement – support for professional development

Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.

Monitor and verify the effectiveness of food safety programs and recordkeeping.

Oversee food safety CCPs, oPRPs, and PRPs, and conduct routine tests as defined by food safety and quality program.

Provide food safety training and ensure its effectiveness.

Maintain and verify food safety monitoring records.

Support inspection / audit readiness and manage external food safety, quality, and sanitation inspections / audits.

Assist department leadership in food safety investigations and report findings.

Conduct periodic quality checks and document processes for improvements.

Support leadership in implementing corrective actions and provide reports to management.

Document and input data into the food safety and quality management system.

Insert monthly data in the company web-based portal.

Update food safety manuals and maintain relevant documents.

Guide, motivate, and develop staff per HR policies.

Communicate effectively in person, by phone, and email.

Recruit, onboard, train, and support Food Safety staff.

Support company-sponsored initiatives like GQS, HACCP, and Lean Manufacturing.

Uphold company values and manage departmental budgets.

Implement and manage cost budget in the area of responsibility.

Bachelor's degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred

Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred

One to three years of related work experience required in the food safety area

Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations

Be a collaborative leader who inspires, manages, coaches and respects people.

Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.