Desktop Operational Support Technician

Client is looking for a day-to-day operational support for the organization's end-user environment which includes supporting mobile devices, computers, and AV systems.

Job Title : Operational Support

Location : On-Site (Houston, TX)

Term : 12 Months

Job description and functions :

The position is not only a highly technical position but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction.

• Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software
• Acts as a liaison between Tier 3 support teams and the end-users
• Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives
• Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
• High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment
• Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads.
• Experience configuring and deploying Microsoft Windows based laptops and desktop PC's
• Support AV systems and collaboration applications such as WebEx, Teams, Zoom
• Experience with ServiceNow and Asset Management
• Knowledge of network fundamentals and IT security best practices

Inputs :

Outputs :

Technical Capabilities :

Service Management :

Business-Specific Support :

Enable NEER personnel to perform their roles effectively by providing reliable, responsive IT support that minimizes downtime, resolves technical barriers, and maintains secure access to necessary technology resources.