Bilingual Spanish and English Speaking Account Service Specialist II

Bilingual Spanish And English Speaking Account Service Specialist Ii

At JPMorgan Chase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers.

As a Bilingual Spanish and English Speaking Account Service Specialist II within JPMorgan Chase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• Manages a high volume of inbound / outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Demonstrate customer service expertise to interpret needs and deliver continuous insights
• Leverage multiple computer systems with efficiency, demonstrating adaptability and resilience
• Demonstrate both independently and collaboratively, driving team success and achieving goals
• Ensure all regulatory and departmental practices and procedures are followed diligently
• Maintain ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

Work Schedule

Our operation is active 24 hours a day, 7 days a week. Candidates must be willing and able to work shifts within hours of 9 : 00 a.m. to 12 : 00 a.m., which may include evenings, weekends and holidays. This is an onsite position that requires 100% attendance during a three-month training program, held Monday through Friday between 8 : 00 a.m. to 6 : 30 p.m. Schedule may change depending on training needs. Please note that training hours may differ from your regular work schedule.