Enterprise Scheduling Registrar, Part Time, Afternoon Shift

Job Description

This position performs all tasks related to patient scheduling and pre-registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Job duties include: Insurance authorization, chart preparation, faxing, filing, and managing the phones. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrated attention to detail
• Demonstrated ability to communicate effectively and tactfully
• Good English spelling skills
• Good English reading and comprehension skills
• Ability to follow directions as outlined in policies or given by Supervisor
• Computer Skills / Typing 45 wpm minimum

Required Experience

Required:

• Minimum one (1) year experience of customer service or related field
• Knowledge of Insurance and Authorization process
• High school graduate required or equivalent, evidence of continuing education preferred
• Medical terminology or demonstrated proficiency within six months of hire date (via a course or self -guided study program
• Telephone experience with good phone etiquette

Preferred:

• Bilingual skills in Spanish / Chinese preferred
• Minimum one (1) year experience in a doctor's office scheduling patients or hospital registration / admitting