Full Time Team Lead

Team Lead

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

The ideal candidate will demonstrate leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences. Minimum of six months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation is preferred. Retail sales and / or amusement park or entertainment industry experience are all considered a plus. Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems is required. The Team Lead must be available to work nights, weekends, and holidays as needed. They must be reliable, coachable, self-motivated, and organized.

Team Leads report to and support the park's management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they're the first to jump in where help is needed most. They're also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can't leave their station.

Responsibilities include :

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. caf, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there's an issue with guest safety that's not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

Physical Requirements include :

Compensation ranges from $15 - $16 / hr based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).

CircusTrix and all its brands are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.