Director of Information Technology

JOB SUMMARY

Onnit is hiring a hands-on, strategic Director of IT to lead our technology roadmap and modernize the systems that power how we operate and scale. Reporting directly to the CEO, this role is a critical partner across Sales & Marketing, Operations, and Finance—responsible for building secure, scalable, and efficient infrastructure that enables teams and protects the business.

This role blends strategic architecture with hands-on execution, owning enterprise platforms (including Shopify and NetSuite), cybersecurity, infrastructure, and the responsible adoption of AI tools. If you're a builder who thrives in fast-moving environments and wants to architect the technology foundation behind a purpose-driven, high-growth brand, this is your seat at the table.

KEY RESPONSIBILITIES

Technology & IT Strategy:

• Own and execute strategy, aligning it with business priorities across ecommerce, retail, operations, finance, and customer experience.
• Establish and track key performance indicators (KPIs) along with feedback to inform continuous improvement.
• Lead steering committee to review identified opportunities to leverage technology for efficiency, better customer experience, and competitive differentiation.

System Integrations & Architecture:

• Lead system integrations with a focus on Shopify, NetSuite, 3PL systems, and customer service platforms.
• Ownership of data flow connections and accuracy across platforms.

Cybersecurity and Compliance:

• Ensure data integrity, risk management, and adherence to business standards.
• Continuously improve business continuity planning, including but not limited to cyber security, data security and disaster recovery.

IT Operations:

• Deliver highly responsive onsite and remote helpdesk technology support.
• Partner with business leaders to identify technological needs and ensure IT initiatives support key business drivers.

Vendor Management:

• Oversee the technology operating budget and technology contract negotiations.
• Lead evaluation, negotiation, and managing of vendors.

Team Management:

• Build and lead a small but mighty team to support the business and enable reliable and consistent execution.
• Use data to drive decision-making and continuous improvement in the tech team.
• Manage the intake process of requests spanning software implementation to ad-hoc needs.

QUALIFICATIONS

• 10+ years of progressive IT leadership experience, preferably within high-growth CPG, ecommerce, or omnichannel consumer brands
• Deep, hands-on expertise with Shopify, NetSuite, ERP platforms, and 3PL/retail integrations
• Strong foundation in cybersecurity, IT governance, and compliance, including controls, risk management, and audit readiness in regulated or public-company environments
• Proven ability to build, scale, and modernize technology infrastructure in fast-paced, high-growth organizations
• Experience leading cross-functional IT teams, partnering closely with Finance, Operations, Marketing, and Legal
• Strategic yet hands-on operator who can set vision while executing in lean, high-performance environments
• Expertise in agile and scrum methodologies, with a track record of driving execution and delivery
• Working knowledge of modern AI tools and platforms, and how to responsibly apply them across finance, customer support, marketing, and operations
• Clear, influential communicator with the ability to translate technical concepts for non-technical stakeholders and executives
• Strong bias for ownership, action, and outcomes, with a relentless focus on systems that scale and deliver impact