Membership Coordinator

The Membership Coordinator ensures that all membership records are properly maintained membership systems are maintained and potential and current members are receiving excellent service.

ESSENTIAL FUNCTIONS :

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in the recruitment on-boarding and coaching of membership staff.
• Review and evaluate all current systems and make recommendations for improvements to supervisor.
• Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional marketing and public relations activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in the management of front desk operations ensuring efficient administrative processes.
• May assist with membership sales by conducting tours for potential new members.
• Support and implement member engagement events and promotional activities.
• Assist with the preparation and monitoring of membership budget.
• Assist in YMCA fund raising activities and special events.
• Special projects and other duties as assigned.

LEADERSHIP COMPETENCIES :

QUALIFICATIONS :

COMPENSATION :

SCHEDULE :

Required Experience :

IC

Key Skills

Sales Experience,Marketing,Google Docs,Fundraising,Microsoft Publisher,Conflict Management,Basecamp,Smartsheet,Multichannel Marketing,Salesforce,Strategic Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 24 - 28