Partner Success Associate PrincipalSan Francisco; Los Angeles

Partner Success Associate Principal

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint we've got huge goals.

As a Partner Success Associate Principal, you'll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner's service size and scope.

What You'll Do

• Own the success of advanced transportation systems in our partner's cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services' quality, efficiency, and growth
• Negotiate multi-year and highly complex contract renewals and service expansions to increase year-over-year revenue from each partnership

Who You Are

Compensation and Benefits :

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission : to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become / already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.