Service ManagerDivision Laundry & Cleaners Inc - Dallas • Dallas, TX, US
Service Manager
Division Laundry & Cleaners Inc - Dallas • Dallas, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Manage and train Drivers to meet and exceed Company and customer satisfaction objectives, by including daily and / or weekly service and safety meetings and monthly route observations. Develop and optimize route structure to maximize customer service and control distribution expense, including daily review of DOT trip sheets, timecards, comparison to Fleet Locate GPS system by coordinating with the Director of Logistics. Assist with compliance to company and insurance carrier policies and directives, including assisting with training. Assist with compliance to Federal and State DOT regulations, including monitoring and managing issues related to Drivers Licenses and medical cards. Accountable for customer visits on a regular basis, audits, new installations, contract renewals, and customer concerns, 3 or more years of prior experience in the delivery service industry, including sales and service environment. 3 or more years’ experience operating box truck and / or step van. Must maintain valid driver’s license and remain insurable while driving for the Company. Demonstrates effective interpersonal communication skills to work with subordinates, managers, sales personnel, and customers. Exceptional communication, presentation, and training skills Proficient in performance measurement and goal attainment Must be open to long hours, weekends, rotating shifts, and subject to calls during hours away from plant (24 / 7) Self-reliant and motivated professional, with good follow through capabilities Proficient in Microsoft Office Ability to read and write English. Must have a clean Motor Vehicle Record (3 years), pass background check and physical examination. Pass a drug screen, in accordance with applicable laws. Demonstrates friendly and respectful behavior in the work environment. Supervisory experience Knowledge and demonstrated proficiency of transportation / distribution, including regulatory requirements relating to drivers and vehicles. Constant sitting standing and walking within the plant environment and vehicle as well as customer locations throughout all shifts. Ability to walk on uneven ground potentially at customers or internal locations. Ability to push / pull wheeled laundry carts up to 800 pounds. Lift and handle linens (clean and soiled) and textile products of up to 75 pounds Lift and handle items that may include but are not limited to dock plates and cart liners. This position requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to wear and use personal protective equipment as required by job task based on hazard assessment. Ability to hear for safety and awareness of surroundings. Must be able to meet the physical demands for the entire shift.
Job Description
Job Description
Description : Job Summary
The primary duty of this position is to manage the Drivers and customer service. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Drivers. The Service Manager is responsible for maintaining vehicles in safe, efficient operating condition by carrying out regular and preventative maintenance activities. This position is also responsible for maintaining records to ensure compliance with state and federal laws and the requirements with Department of Transportation (DOT). The Service Manager builds and maintains customer relationships, resolves problems, and maintains the vehicles of the fleet to ensure excellent customer service through ongoing effective oversight and management of the drivers.
Essential Job Functions, Duties, and Responsibilities
- Maintains regular customer contact by riding with drivers and contacting customers on a consistent basis.
- Recruit and recommend qualified candidates to fill open Driver positions.
- Demonstrate effective interpersonal communication skills with drivers on training, performance, and direction of tasks in order to meet Company operating goals.
- Maintain constant contact with Drivers, Weighers (Clean & Soil), plant management, office management staff, external service providers and customers.
- Ensure all Company policies and procedures are followed by the Service
Department, including Safety, Human Resources and Service SOP’s.
Supervisory Responsibilities
The primary duty of this position is to manage the Drivers and customer service. This position performs a critical role in hiring, training, scheduling, performance evaluation, management, task assignment, discipline, and if necessary, recommending and communicating termination of the drivers. The Service Manager must demonstrate effective and ongoing close management and oversight of an entire team of Drivers that reports directly to them. Builds and maintains customer relationships, resolves problems, and maintains the vehicles of the fleet to ensure excellent customer service.
Minimum Qualifications
Preferred Qualifications
Requirements :
Travel Required The Service Manager works in both office and plant with auto travel to customer locations. Travel when riding with Driver to evaluate work practices, vehicle performance, and meeting with customers. When necessary, Service Manager will need to step in to cover a route. Physical Requirements
[job_alerts.create_a_job]
Service Manager • Dallas, TX, US
[internal_linking.similar_jobs]
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful...[show_more]
At Intuit, we empower consumers and businesses by providing them with powerful financial tools.Our Global Business Solutions Group includes industry-leading product solutions such as Intuit E...[show_more]
The Service Manager is responsible for the management and development of operations, sales and administration within the company’s service department.
F; Other responsibilities include providi...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Join Our Dynamic Team at OXXO USA (Southwest Convenience Stores) as a Category Manager! OXXO USA, a leader in the convenience store industry, is seeking a talented Category Manager to join our team...[show_more]
The Client Services Manager / Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or compl...[show_more]
Job SummaryThe Director of Servicing oversees all aspects of GenWay’s loan servicing operations, ensuring accuracy, compliance, and exceptional investor and borrower experiences.This role pro...[show_more]
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transfo...[show_more]
The Service Manager is responsible for the oversight of physical operations and maintenance work at an assigned Birchstone community.
This role is responsible for the deployment of regular and preve...[show_more]
Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ...[show_more]
America’s #1 Automotive Recruiter.If you are looking for a new career in the car Biz.We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find ...[show_more]
The Service Manager is responsible for the delivery of service and sales of their assigned region.The role manages Service Technicians, sub-contractors, vendors, and customers.The position oversees...[show_more]
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence,...[show_more]
The Sales And Service Manager (SSM) leads a dedicated team of Associates, fostering a collaborative environment aimed at providing exceptional service to our Customers within a clean, safe, and wel...[show_more]
Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $15.Our benefits total rewards package available to our team includes : flexible and ful...[show_more]
Our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry.
Our firm is seeking individuals who are constantly keeping up with the la...[show_more]
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ...[show_more]
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our val...[show_more]
Product Manager - Service Product
Chase • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager (Mid-Market, Premium Services)
Intuit • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager
Thompson Safety, LLC • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager (Remote)
Scale AI • Dallas, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Category Manager, Quick Service Restaurant
Southwest Convenience Stores LLC • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Services Manager or Director
Targeted Talent • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Servicing
GenWay Home Mortgage, Inc. • Frisco, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Dealer Service Performance Manager
MSX International • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager (TX)
Birchstone • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Food Service Manager
TradeJobsWorkForce • 75284 Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive Service Manager
Car Guys Inc. • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Construction Service Manager
KDC Construction • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive Service Manager
Express Oil Change & Tire Engineers • Allen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales & Service Manager
PGA TOUR Superstore • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Service - Self Storage Manager
Texas Staffing • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Service Manager
Nexus International • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager
Hobby Lobby • Allen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, IT Service Delivery (LATAM and Central USA)
Integer Holdings • Plano, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]