Coordinator, Business Systems Help Desk

Job Number 4600312414 Start Date Open Date 06/11/2025 Closing Date 07/31/2025

Summary:

This position provides help desk support for the Lawson Business System and the Kronos Time and Attendance system to schools and administrative sites. This position assists with end-user training and on-site support. This position is responsible for working with the Business Systems Technology staff, Kronos Administrator, Finance and Human Resources staff, supporting departments such as Child Nutrition and Supply Services, school and department requesters, as well as consultants and contractors. This position works with the technical team to identify problems and issues and recommend solutions. This position is considered part of the project team and participates in system evaluation, upgrades, and testing.

Essential functions

∗ SUPPORTS Lawson Business System Software and End-Users

• Determines and resolves problems for the end-user in the use of Lawson Business System and the Kronos time and attendance system. Forwards non-Business Systems related calls to the appropriate person or department.
• Keeps schools and CMS departments informed on progress toward problem resolution.
• Supports functional areas: Finance, Human Resources, Supply Services and Child Nutrition.
• Creates and maintains user manuals
• Assists with end-user training. (Instructs smaller classes or one-on-one training).
• Maintains a call log and problem resolution log using the Cherwell ticketing system.
• Analyzes call log to develop proactive solutions (ie. training, newsletter articles)
• Communicates pertinent information on the use of the system through the newsletter or email communication.
• Participates in staff meetings to plan and coordinate the work of the department.

∗ PARTICIPATES IN MAJOR PROJECTS

• Participates in project planning, testing and implementation of new or upgrade software (for example Lawson or Kronos software upgrade).
• Suggests new solutions that represent cost-effective processes in supporting schools, departments, and administrative offices.
• Participates in special projects as assigned.

∗ ADMINISTRATIVE FUNCTIONS

• Tracks budget.
• Purchases all office equipment and supplies.
• Acts as primary office contact for walk-ins.
• Enters contract information into the system.

Knowledge / Skills / Abilities:

• Knowledge of the Lawson Business Systems software (Financial, Procurement, Inventory Control, and Human Resources)
• Knowledge of the Kronos timekeeping system including time card review and edits, scheduler and reporting
• Knowledge of administrative office computing environments
• Knowledge of computer workstations and operating systems
• Knowledge of Internet browsers
• Knowledge of workstation software (Microsoft Office; Microsoft Project)
• The ability to work independently without direct supervision in an effective way
• The ability to think critically and make decisions in an unstructured environment choosing among competing alternatives that may not be clearly differentiated
• The ability to deal with technology staff, principals, secretaries, department heads, vendors, consultants and contractors in an effective and timely manner
• The ability to communicate new information to school and administrative personnel
• Project management skills
• Written and verbal communication skills

Education and Experience:

MINIMUM

• Bachelor's Degree or equivalent experience and two (2) years experience in supporting users in an ERP (Enterprise Resource Planning) system or
• High School Diploma and six (6) years experience in supporting users in an ERP system

DESIRABLE

• Two (2) years experience in supporting end-users in the Lawson Financial/
  Procurement/HR system and the Kronos time keeping system.

Licensing / Certification Requirements:

N/A

# of Jobs 1.00 Salary: From 21.00 Teacher Scale N Minimum Educational Requirements Bachelors Term 12 Month Additional Job Information

Physical Requirements:
The work is primarily sedentary. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting, reaching, with the ability to lift, carry, push or pull light weights up to 20 pounds. The work requires activities frequently involving driving automotive equipment.

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