LOU - HOUSEKEEPER

Housekeeper

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They are to clean all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential. Housekeepers work as part of a diverse team to meet and exceed brand standards.

Specific duties include :

• Cleaning and styling accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
• Refreshing and replenishing guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
• Taking a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Completing maintenance requests in a timely manner and in order of priority.
• Taking ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
• Filling out appropriate forms and turning in any items left by guest to the housekeeping supervisor.
• Ensuring adherence to quality standards and health and safety regulations.
• Removing bedding and counting linens in the room, then making beds neatly with fresh sheets and pillowcases.
• Washing, drying, and folding laundry as required.
• Picking up debris from floors and emptying trash in wastebaskets.
• Cleaning mirrors, shelves, dishes, door frames, and furniture. Dusting all surfaces, vacuuming and sweeping floors, and arranging furniture properly.
• Sanitizing kitchen and bathrooms, scrubbing basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
• Signing out and signing in master room keys daily. Never loan out keys to another individual or remove them from the property.
• Conserving energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
• Reporting room condition and status to housekeeping supervisor and guest services.
• Retrieving, stocking, restocking, and storing the housekeeping cart according to prescribed housekeeping safety and security procedures.
• Maintaining cleanliness of all areas of campground.

Expected results include :

Job qualifications include :

Physical requirements include :

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.