Technical Product Support SpecialistVirtualVocations • Akron, Ohio, United States

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Technical Product Support Specialist

VirtualVocations • Akron, Ohio, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Product Support Specialist.

Key Responsibilities

Serve as the final escalation point for complex technical issues, troubleshooting and providing effective workaround solutions

Analyze support data to identify user friction points and document feature requests to influence the product roadmap

Maintain system synchronization and data hygiene between support ticketing tools and product development information systems

Required Qualifications

1+ years in Technical Support or Software Quality Assurance (QA)

Bachelor's degree in a related field or equivalent practical experience

Proficiency in Excel; experience with SQL, Jira, and formal Software Quality (QA) processes is preferred

Exceptional critical thinking skills with a proven ability to perform root cause analysis

Deep commitment to customer satisfaction and a self-driven attitude

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Technical Support Specialist • Akron, Ohio, United States

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