Customer Service Account Manager

Allied National Services has an immediate opening for a Customer Service Account Manager at our corporate office. We're looking for a reliable, upbeat, and proactive professional who thrives on taking ownership of customer satisfaction and delivering results.

In this role, you'll be responsible for coordinating vendor services and managing client requests to ensure all services meet company and customer expectations. You'll work closely with vendors, clients, and internal teams to maintain smooth daily operations and high-quality service delivery.

Key Responsibilities

Ensure daily attendance and accountability of assigned employees

Schedule and coordinate special services by phone and email

Confirm completion of services (pre- and post-service follow-up)

Respond promptly to customer emails and calls

Maintain accurate records in CRM software

Follow up on equipment repairs and service issues

Process contractor invoices accurately and efficiently

Source, vet, and onboard new contractors and employees

Qualifications

2+ years of experience delivering excellent customer service and client satisfaction in an office environment

Strong, stable work history (no frequent job changes)

Excellent multitasking, organization, and communication skills

Assertive and confident decision-maker with sound business judgment

Ability to prioritize and adapt in a fast-paced, high-volume setting

Intermediate proficiency in Microsoft Excel

Strong attention to detail and follow-through in a transactional environment

Management experience preferred but not required

Associate's or Bachelor's degree preferred but not required

Why Join Allied National Services?

At Allied, we value reliability, teamwork, and accountability. We offer a supportive, growth-oriented environment where your contributions directly impact our clients' success.