Industrial, Tactical, and Safety & OE Account Manager

Job Description

Job Description

The Position : Industrial, Tactical, and Safety & OE Account ManagerThe Company :

Pushing boundaries to redefine the future of hydration, HydraPak creates innovative gear that is specialized for a variety of different athletic activities. Easy-to-use and highly functional, every HydraPak product showcases the technical manufacturing expertise that has distinguished the company for two decades. By offering a better way to hydrate, and continually seeking to refine its offerings, HydraPak has pioneered new product categories and become a trusted hydration partner for athletes worldwide.

The company sells to athletes directly and as an original equipment partner of major brands in the active Outdoor Recreation industry that incorporate our hands-free hydration reservoirs and soft flasks into hydration backpacks and running vests. We work with over 70 leading brands in this capacity including Osprey Backpacks, Salomon, Patagonia and The North Face. HydraPak also operates as Bottle Bright®, the natural and effective cleaning tablet. Our branded hydration products are available at specialty sport stores worldwide.

Our Company Values : ATHLETE

A dvocates : We are a customer-focused company. We think about the challenges our customers face and make them our top priority.

T eam Players : Teamwork makes the dream work. We collaborate and focus on the overall success of our customers and our company. We all unload the container and collaborate without ego.

H onest : We’re committed to moral principles and having high integrity. Our handshake is our word. We strive to do the right thing, even when no one else is paying attention.

L ong-View Thinkers : We’re focused on where we want to go, and what we have to do today to meet tomorrow’s goal. From our team members to customers, we recognize that long-lasting, authentic relationships are the key to our continued growth and success.

E ntrepreneurs & Innovators : We are the experts in our category and craft. We don’t settle. We create new products and services and improve on what’s already been done.

T olerant & Respectful : The Golden Rule drives us. We value the importance of diversity in work, play and life. We bring our whole selves to work. We treat everyone with respect and dignity.

E co-Conscious : We believe in protecting, preserving, and providing access to the communities where we work and play. We endeavor to reduce our environmental impact on the earth and its resources.

ITS & OE Account Manager Mission :

The ITS & OEM Associate Account Manager is responsible for managing all new business development in the Industrial, Tactical, and Safety (ITS) portfolio as well as OEM Tier 3 & 4 accounts. This includes generating new business opportunities, developing existing partner businesses, engaging in federal and state contract tenders, and maintaining strong relationships with customer contacts ensuring that their needs are met in a timely and efficient manner, while following HydraPak’s Brand Guidelines. This position is responsible for coordinating the internal resources to successfully satisfy customer requests and inquiries of our ITS & OEM relationships. They will seek to identify new leads and opportunities for upselling and cross-selling products and services. This position reports to the OEM and ITS Sales Director.

Duties and Responsibilities : Primary :

Serve as the day-to-day point of contact for all ITS accounts and Tier 3 & 4 OEM accounts, developing and maintaining strong relationships with key customer stakeholders.

Responsible for all Industrial, Tactical, and Safety (ITS) business development, communication, sales strategy, and revenue performance.

Responsible for OEM Tier level 3 and 4 Customers business development, communication, sales strategy, and revenue performance.

Identify scalable solutions for ITS and Tier 3 & 4 OEM customer growth requirements.

Be the trusted source for assigned OEM Tier 3 - 4 customers for all HydraPak development, long term planning and issues.

Serve as a liaison between customers and internal teams, including engineering, operations, product design, marketing, and product development, ensuring that all parties are aligned on project goals and deliverables.

Develop strategies by understanding each customer’s business objectives and needs.

Proactively identify opportunities to improve account performance and grow the business.

Assist in developing and executing account plans that drive growth and meet or exceed targets.

Stay abreast of industry trends and developments, sharing insights with customers and internal teams as appropriate.

Assist in preparing proposals and presentations for new business opportunities.

Handle customer inquiries and complaints in a professional and timely manner.

Work with ITS & OEM operations team to resolve all customer open issues regarding specs and orders.

Clear focus on ITS & OEM partner relationships from initial contact, through onboarding, and throughout the customer journey.

Relationship Management

Foster collaboration between sales, marketing, product development, and customer service teams.

Enforce the company agreed Brand Guidelines for all ITS & OEM customers.

Identify and build strong relationships with influential and growing ITS & OEM accounts.

Mentor junior account managers or coordinators to support consistency and customer excellence across the ITS & OEM channel.

Proactively facilitate quarterly business reviews (QBRs) with key OE customers to align on objectives and identify future opportunities.

Data & Reporting

Use sales data to forecast future performance for ITS & OEM customers.

Monitor financial performance and budget allocation for ITS & OEM customers.

Monitor account activity and performance against KPIs, providing regular reports to customers and internal teams as requested.

Develop data-driven insights to support pricing strategy, margin optimization, and long-term planning.

Product & Marketing Collaboration

Collaborate with marketing teams on collabs and marketing activation opportunities with ITS & OEM partner brands.

Provide feedback to product development teams on customer feedback and trends in Military / Tactical, Industrial, Safety, Bike, Run, Outdoor, and Moto markets.

Identify co-branding or joint marketing opportunities that align with HydraPak’s strategic initiatives and enhance visibility in target markets.

Serve as the customer voice during product roadmap discussions to ensure development aligns with market needs.

Travel & Trade Shows

Represent HydraPak at U.S. and International trade events where ITS & OEM customers are in attendance.

Travel frequently to meet with ITS & OEM partners domestically and internationally.

This position requires approximately 30 percent travel

Additional Duties

Other duties and special projects as assigned.

Experience and QualificationsEducation & Training

High school diploma or equivalent required.

Bachelor’s degree in business, marketing, or related field required, or equivalent combination of education and experience in lieu of degree required.

Minimum 3 years of sales and account management experience required; prior experience in Military or Tactical Industry required.

Current driver’s license with good driving record

Knowledge, Skills, and Abilities

High degree of expertise in federal and state contract tender management.

Proven track record of meeting or exceeding quotas

Excellent communication, negotiation, and presentation skills

Strong organizational skills and attention to detail

Ability to work independently and as part of a team.

Strong ability to connect with customers, understand their business, identify and create solutions for their needs and manage attentiveness and communication

Salary & Benefits :

This position is based in our Longmont, CO office Monday-Thursday with Fridays remote eligible. The typical work hours for this job are between 8am-5pm, Monday through Friday. Pay range for this position is $85,000-$95,000 annually with up to 5% bonus potential. HydraPak offers up to 120 hours of Paid Time Off in the first year of service, 12 paid holidays, medical, dental, and vision insurance starting the first of the month following a 30-day waiting period, and a 401(k) plan with company match after 90 days.