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Routing Coordinator
Routing CoordinatorSafeRide Health • San Antonio, TX, US
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Routing Coordinator

Routing Coordinator

SafeRide Health • San Antonio, TX, US
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Routing (Dispatch) Coordinator

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

Primary Accountabilities

  • Route and dispatch advance notice and short notice trip requests
  • Monitor live trip monitoring dashboards for on-time performance
  • Follow real-time trip recovery processes
  • Ensure trips are routed to the most cost-effective mode of transportation
  • Work closely with transportation providers and healthcare facilities for any real-time issues
  • Monitor for mode of transport errors
  • Other duties as assigned

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

  • Some college preferred
  • Knowledge of Medicaid NEMT guidelines
  • Knowledge of Texas transit systems and providers
  • Prior inbound call center experience
  • Minimum of one (1) year transportation / delivery logistics experience
  • Experience with transport management systems
  • Bilingual Spanish

    • Skills

  • Outstanding problem-solving skills and ability to use soft skills in a high stress environment
  • Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
  • Ability to work independently and with a team
  • Ability to adapt to unforeseen circumstances quickly
  • Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution
  • Critical thinking skills and conflict resolution skills
  • Ability to navigate stressful situations

    • Job Requirements

  • Must be able to pass criminal background record check
  • Must be US Citizen
  • Ability to work flexible shifts

    • SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.

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    Routing Coordinator • San Antonio, TX, US

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