NOW HIRING : Telecommunications Customer Service Representative

Empire Management Group is hiring Telecommunications Customer Service Representatives to support our growing internet and connectivity campaign in the Seattle area. This position is designed for individuals who enjoy working with people, problem-solving, and supporting essential communication services.

As a Telecommunications Customer Service Representative, you'll help customers manage their accounts, resolve service concerns, and stay connected through high-speed internet and telecom support. If you're passionate about customer service, troubleshooting, and the telecommunications industry, we want to hear from you.

Key Responsibilities :

Respond to incoming customer inquiries through phone, chat, and email

Assist customers with account management, billing issues, and payment questions

Support internet service setup, troubleshooting, and configuration of connectivity devices

Guide customers through modem and router setup and resolve basic technical issues

Coordinate installation scheduling, order updates, and service adjustments

Maintain accurate records of customer interactions and account changes

Collaborate with customer service, sales, and technical teams to escalate and resolve service-impacting concerns

Promote customer retention by helping clients explore updated service options and solutions

Meet performance standards for service quality, responsiveness, and account support