A company is looking for an Implementation Specialist (AI-driven B2B SaaS, US market).
Key Responsibilities
Set up and configure client accounts for a smooth onboarding experience
Implement and customize solutions based on client-specific business needs
Integrate Tidio with external systems and troubleshoot technical issues
Required Qualifications
Background in Implementation, Technical Onboarding, or Services in a SaaS environment
Fluency in English (C1 level) with the ability to explain technical details to non-technical users
Experience working directly with clients through written communication and video calls
Understanding of APIs and JSON structures
Familiarity with CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce
Implementation Specialist • Cleveland, Ohio, United States
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