Indirect Tax Senior Manager, Professional Services

Senior Manager, Indirect Tax (IDT) Professional Services Delivery

In this opportunity as Senior Manager , you will :

Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers, as part of leading our Indirect Tax (IDT) service delivery

Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction

Participate as a member of Indirect Tax Service Delivery Leadership Team, and broader Professional Services Management team, for seamless integration across the customer journey

Accountabilities :

Manage a team of consultants, supporting their development and customer delivery

Performance management, coaching, mentorship, and training

Provide leadership and co-management of the IDT team according to the standards for consulting delivery

Responsible for consultant utilization, revenue & margin associated with the IDT services business

Support staffing strategy and execution of a global services model

Supports the recruiting, training and professional development of dedicated professional service team members

Support IDT sub-contractor relationships and delivery

Support customer delivery through building customer and partner relationships, escalation management, and driving customer satisfaction

Support SOW scoping and sales opportunities to drive service backlog

Support development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards

Key Deliverables :

Drive attainment of IDT services Financial Plan (e.g. revenue, margin, renewal), and support achievement of broad IDT Financial Plan for Corporates Professional Services

Support team growth, management and retention of resources

Support continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction [NPS], Churn and retention)

Successful transition to Customer Support as the customers moves from Project to Live operations

About You :

Indirect Tax experience is REQUIRED

7+ years of indirect tax implementation / consulting experience, 10+ years preferred

7+ years of experience with large enterprise software systems, 10+ years preferred

Consulting management experience preferred

ERP system and integration knowledge strongly preferred (such as Oracle, SAP, or similar platforms)

Bachelor's degree REQUIRED ; Masters or MBA preferred

In-depth experience working with cross-functional teams and departments

Experience delivering successful service delivery for customers, including implementations with a variety of size and complexity

Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills

Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization

Able to operate autonomously in the completion of tasks and delivery of objectives

Up to 25% of travel is expected

Focusing on Customers

Driving Results

Building Talent

Championing Innovation

Thinking Globally

Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.