Information Technology Operations Manager (Pico Rivera)

Who We Are :

Feit Electric has been at the forefront of global lighting innovation for 45+ years. We combine best-in-class design, manufacturing expertise, and cutting-edge technology to deliver smarter, safer, and more energy-efficient home products.

The IT Operations Manager is a hands-on, strategic leader responsible for ensuring performance, reliability, and continual improvement of the companys core IT services. This full-time, on-site position oversees infrastructure, Microsoft 365 administration, service desk operations, cybersecurity, vendor management, and IT project execution.

With a strong foundation in ITIL-aligned service management, Microsoft enterprise platforms, and operational leadership, the IT Operations Manager is expected to implement proactive standards, drive measurable improvements, and support business objectives through effective technology delivery. This role emphasizes high-quality service, system availability, user enablement, and risk mitigation through disciplined execution and innovation.

Specific Responsibilities

Operational Excellence & Governance

• Define and monitor KPIs for network uptime, ticket resolution, patching cadence, M365 health, and system availability.
• Implement and maintain ITIL-based practices, including Incident, Change, and Configuration Management.
• Develop and enforce SOPs, runbooks, and support workflows; lead monthly operations reviews with metrics and exception reporting.
• Continually assess and enhance security posture across infrastructure and user endpoints.

Project & Initiative Delivery

Microsoft 365 Administration

AI & Automation Enablement

Vendor & Subscription Management

Procurement & Budget Alignment

Requirements / Competencies

What You'll Get :

Application Instructions :

Interested candidates are invited to submit their resume, along with a cover letter outlining their suitability for the role and relevant achievements.

Additional Data :

The position is onsite Monday through Friday in our Pico Rivera, CA office. Position does not offer relocation package. No remote work available for this position.

Equal Opportunity Employer :

Feit Electric is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.