Computer Support Coordinator

About US :

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft / Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary :

Tryfacta is seeking a Computer Support Coordinator for our client in Oakland, CA 94612 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title : Computer Support Coordinator

Location : Oakland, CA 94612

Duration : 960 hours

Work Schedule : M-F 40 Hours

Responsibilities for this position include, but are not limited to :

Provide support to assist Helpdesk function with ticket, calls, and incidents with the intake to support the DISTRICT employees. This position is needed due to the continuing demand to keep up with the support of the DISTRICT demands for support at BHQ, shops, yards and also special projects as the current permanent FTE staff is not sufficient to keep up with the demand currently managed by the Helpdesk function

These positions will help minimize impact to customers when issues arise and augment the current staffing needs at the Help Desk with the existing ticket intake volume and allow the HelpDesk to meet customer expectations and adhere to our existing SLA in regards to acknowledgement and set expectations for a reasonable resolution time. . In addition support existing initiatives and special assignments as needed.

Duties :

1. Provide help desk technical and operational support and maintenance for computers and networks; assist in network upgrades; provide technical support to department programs and staff in the use and interpretation of databases; assign logons and rights, print queues and directory structures; reset passwords; create departmental groups.

2. Assists with security of computer-related equipment for the protection of end user data integrity; assist with Asset Inventory & Utilization Database of all computer-related equipment.

3. Perform Help Desk functions for routine issues including problem tracking, analysis, and resolution.

4. Monitors and operates computer and telecommunications systems, including data lines, terminals and printers; troubleshoot hardware / software problems; may coordinate with vendors for equipment repair.

5. Monitors the daily operations of the network; Assists with the installation and configuring server hardware, workstations and various peripherals; assists with the installation of computer software applications.

6. Maintains network resource location lists (Printer Locations / Corresponding Queues, Network Drive Locations and Uses, etc.).

7. Assists with the troubleshooting and resolving administrative network problems including network communications routing, data access, printing and general administrative application areas.

8. Perform related duties as assigned

To be considered for this position, you should have : [Skills, Education, or Experience]

Minimum Qualifications

Education : A Bachelor's degree in computer science, mathematics, business administration or a closely related field from an accredited college or university.

Experience : Four (4) years of (full-time equivalent) recent verifiable experience in network administration, network management and Help Desk support, which has included significant experience in microcomputer applications and end-user interface and training.

Other Requirements : May be required to work overtime or off-hours to test hardware and software. Must be available to provide emergency fixes when required.

Substitution : Additional experience as outlined above may be substituted for the education on a year-for-year basis. Graduation from a four-year college is preferred

Knowledge and Skills

Knowledge of : Active Directory

Microsoft Office 365 / Outlook (email)

Sharepoint

OneDrive Windows 10 / Windows 7

Sophos

Computer imaging of various device models (Optiplex 5040 and above, laptops 530 / XPS13 / 7490, HPT530's

Remedy Ticketing Software

VM Ware / VDI Technology

Client Printer Hardware / Software configurations

SCCM (System Center Configuration Manager)

Solar Winds

ForeScout

AirWatch

Setup / Configuration of iPads / iPhones (ver 7 - 10)

Adobe Products

Skill in :

Providing end user technical support in the above products on an as-needed basis.

Specifying new hardware and software compatible with the existing network.

Developing, implementing and maintaining hardware / software security controls to protect computer related eq end user data from viruses, errant programs, unauthorized users, etc.

Communicating with multiple client organizations (BART, BATC, SAMTRANS) simultaneously in the satisfaction their differing computing needs / requirements.

Providing regular report-outs to management on network operations and user issues.

Reviewing hardware / software requisitions to ensure compliance with project automation plan and automation plan goals.

Planning and anticipating network expansion / growth requirements.

Coordinating, planning and executing network management operations in conjunction with other network adm from WAN connected entities (BART, outside agencies, etc.).

Planning and scheduling the work load of other Computer Support Coordinators to ensure user support commitments are achieved on assigned special projects such as server replacements, software installations, etc

Tryfacta is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.