Ops Implementation Mgr

Ops Implementation Manager

This is a remote role and the ideal candidate must reside within the Hardee's corporate footprint.

The Operations Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO's), spec / vendor change tests, packaging, small wares, and efficiency tests. This role communicates necessary information to the implementation and management of assigned products and / or project introduction and optimization.

Essential Functions

May perform any or all of the following duties :

• Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and small wares.
• Critiques and provides updated content for the operations procedure manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals.
• Troubleshoots, diagnoses, and remedies field operations and the corporate department's existing systems, procedures, and technologies.
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments.
• Communicates effectively and timely with field operations, corporate partners, Franchisees, project teams, department members, and Executive management.
• Documents project feedback, observations, analysis, survey development, and Executive Summaries.
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external).
• Consistently exercises independent judgment and discretion in matters of significance.
• Performs other duties and / or special projects as assigned in response to changing business conditions and / or requirements.

Position Qualifications / Core Competencies

Work Environment

Physical Demands

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.