Technical Support AnalystVirtualVocations • Burbank, California, United States

Technical Support Analyst

VirtualVocations • Burbank, California, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Analyst - Generative AI.

Key Responsibilities

Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations

Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success

Apply a process-oriented approach to streamline technical support workflows and document common issues

Required Qualifications

Strong understanding of Generative AI and its applications

Familiarity with APIs, cloud platforms, and workflow automation tools

Proven experience in a customer-facing role with a focus on customer success

Skilled in using CRM tools to manage support cases and track customer interactions

Demonstrated ability to follow and improve support processes for efficiency

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