Operations Manager

Description:

The Operations Manager is responsible for leading and developing a cross-functional team across Project Management, Installation, and Design. This role ensures seamless coordination, process excellence, and customer satisfaction through effective leadership, planning, and execution. The ideal candidate is a hands-on, solutions-oriented leader who thrives in a fast-paced, project-driven environment and is passionate about improving systems, training teams, and delivering exceptional results.

• Team Leadership & Development
  
  • Lead, coach, and support a team of Project Managers and department leads across Installation and Design.
    
  • Assign projects and manage workload balance across the team.
    
  • Provide guidance on complex or large-scale projects to ensure successful delivery.
    
  • Recruit, train, and develop team members; implement onboarding and training programs to reduce ramp-up time.
    
• Operational Excellence & Process Improvement
  
  • Identify and implement new technologies, tools, and processes to improve efficiency and quality.
    
  • Drive continuous improvement initiatives focused on productivity, waste reduction, and profitability.
    
  • Establish best practices for project execution and operational management.
  • Oversee project documentation, reporting, and communication to ensure consistency and accountability.
    
• Quality, Customer Experience & Collaboration
  
  • Partner with internal departments to ensure alignment and collaboration across functions.
    
  • Lead resolution of customer issues or complaints through established quality processes.
    
  • Maintain a culture of ownership, responsiveness, and accountability throughout the team.
    
• Financial & Performance Management
  
  • Monitor key operational metrics including contribution margin, project timelines, and budget adherence.
    
  • Participate in annual budget development and CapEx planning.
    
  • Align operational priorities with company goals and performance targets.
    
• Other Duties as Assigned
  
  • Support the President and leadership team with special initiatives and strategic projects as needed.
    

Requirements:

Education:

• Bachelor’s degree required (Construction Management, Business Administration, or related field preferred).
  

Experience:

• 5–10 years of experience in project management, preferably within construction, manufacturing, or signage environments.
  
• 3–5 years of experience in a management or leadership role.
  
• Proven experience driving process improvement and leading cross-functional teams.
  

Skills & Competencies:

• Strong understanding of the construction or fabrication industry.
  
• Proficiency with Microsoft 365 and project management tools.
  
• Excellent organizational, communication, and problem-solving skills.
  
• Ability to lead under pressure and meet tight deadlines.
  
• Experience in the signage or architectural graphics industry is a plus.