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Branch Supervisor
Branch SupervisorDIRECT FEDERAL CREDIT UNION • Needham Heights, MA, US
Branch Supervisor

Branch Supervisor

DIRECT FEDERAL CREDIT UNION • Needham Heights, MA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description : Our Mission :

To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision :

To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Member Services :

Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems.

Who We’re Looking For

To help us fulfill our mission and purpose, we’re seeking a Branch Supervisor who is :

  • A Strong Leader - You’ll coach, mentor, and support team development.
  • A Protector of Privacy - You treat member information with the utmost confidentiality.
  • A Process Improver - You identify inefficiencies and help implement smart solutions.
  • A Skilled Communicator - You understand member needs and deliver exceptional service.
  • A Knowledge Champion - You educate members on our products and services to help them thrive.

What You’ll Do

  • Greet and assist members, providing outstanding service and accurate banking information.
  • Maintain strict confidentiality of all member transactions.
  • Identify member needs and proactively offer relevant products and services.
  • Open and close the branch as needed.
  • Serve as second-in-command to the Branch Manager, ensuring daily operations run smoothly.
  • Support and coach team members to enhance the member experience.
  • Research and resolve account issues in collaboration with the Branch Manager.
  • Observe transactions and provide constructive feedback using coaching tools.
  • Perform additional duties as assigned.

    • What You Bring

  • Minimum 5 years of banking experience .
  • At least 3 years of supervisory experience .
  • Credit union experience is preferred.
  • Background in customer service, sales , or a related field.
  • Experience with IRAs (Individual Retirement Accounts) is a plus.
  • Strong time management and prioritization skills.
  • A positive, professional demeanor and excellent communication skills.

    • What We Offer

  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package including :

    • Medical, dental, and vision insurance

  • Life and disability insurance
  • 401(k) with match and a pension plan
  • Paid vacation, sick, and personal time
  • Student loan paydown program
  • Ongoing training and a culture that supports learning and growth.
  • A collaborative environment where your ideas are valued and your contributions matter.

    • This position is 100% in-person at our office in Needham, MA.

    Direct Federal Credit Union is an Equal Opportunity Employer (M / F / D / V).

    Requirements :

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    Branch Branch • Needham Heights, MA, US

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