Mail Logistics Supervisor

The Mail Logistics Supervisor facilitates and supports workloads and monitors quality control to support the customer. Supervises daily operations, actively communicates with staff to ensure timely processing of cases, provides support & technical assistance to assigned staff, supports Program Quality Control efforts, and establishes, organizes and maintains accurate files and computer records.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other duties may be assigned.

Responsible for all day-to-day mailroom operations including : Managing teamwork load, Making team assignments and monitoring completion, Reassigning work as necessary.

Oversees staff and exercises supervisory personnel management responsibilities, including mailroom operations.

Leads, supervises and mentors assigned staff. Provides training and direction for ensuring the achievement of maximum performance with high standards and exercises supervisory personnel management responsibilities.

Monitors staff performance in all functions, including mailroom tasks, and addresses performance weaknesses as needed.

Ensures all required systems, including mailroom operations are operational and reports / addresses any problems as arise.

Receives, investigates, and resolves problems within the mailroom and other areas, with assistance of team members.

Establishes, organizes, and maintains accurate files and computer records, including those related to mailroom processes.

Provides support, technical assistance, and training to assigned staff, ensuring that they are appropriately prepared to perform all aspects of their jobs (case management, customer service, reporting, and mailroom duties.)

Supports Program Quality Control efforts by maintaining quality assurance procedures, including those specific to mailroom operations, and reports to the Project Manager on results. Assists in identifying new quality assurance procedures and reports as needed.

Collects and analyzes data related to mailroom performance, analyzes complaints, identifies issues, and elevates them to the Project Manager. Manages the development of performance reports for the program, ensuring that mailroom operations conform to professional standards.

Assists the Project Manager in developing and implementing improvement strategies, such as developing and providing training for both general staff and mailroom personnel.

EDUCATION AND EXPERIENCE

Bachelor's Degree and three (3) years related experience or equivalent combination of education / experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and / or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

EOE including Disability / Vet