HVAC Installer I

Installer (Residential New Construction)

Position Title : Installer (Residential New Construction)

Reports To : Field Supervisor or General Manager

Status : Regular, Full Time

Category : HVAC Install

Location Name : Barlow-Provo

Location Address : Orem, UT

Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary :

Responsible for the complete and satisfactory installation of residential new construction HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities :

• Works under minimal supervision to install HVAC equipment and accessories in the customer's home
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics
• Designs, fabricates, and installs various ducts and duct fittings as required
• Performs start-ups on air conditioning and heating systems and other components
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional image
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders / replenishes vehicle stock as needed
• Performs similar / other duties as needed or assigned

Health and Safety Responsibilities :

Reports any unsafe acts, conditions, and hazards to direct supervisor / manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor / manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devises or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

Does not perform any act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Qualifications :

High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Knowledge of the fundamentals of the operational functionality of residential new construction heating, air conditioning, and ventilation equipment as well as related accessories

Proficient at installing residential new construction heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision

Knowledge of the layout and installation requirements of residential new construction duct work and duct fittings

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment (including operation of a company vehicle) to perform various install projects

Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on residential new construction HVAC equipment

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver's license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and / or crawl

Ability to work in a variety of environmental conditions, including but not limited to the following : hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including : Competitive Pay with incentive opportunities, Paid Time Off and Company Holiday Pay, Medical, Dental, and Vision Insurance programs, 401(k) Retirement Savings Plan with company matching contributions, Life Insurance and disability insurance options, Supplemental benefit programs, World Class Training opportunities through our Experts University, Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.