Operations Manager - Gutter Company

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

PURPOSE : To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.

CAPABILITIES

• Arrive on time and ready to work
• Working knowledge of office technology - computers, Google Suite, cell phones, etc
• Ability to learn and accept feedback, positive and corrective
• Pleasant and courteous on the phone
• Be organized. Have good communication skills.
• Self-starter and independent worker
• Problem Solver
• Team builder and leader
• Ability to make judgement calls and use discernment in customer matters

General Overview of Responsibilities :

• Salary job that may require more hours, but base hours are 7am to 4pm Monday thru Friday
• Hire and train installers
• Manage installation team on a daily basis
• Drive production goals
• Fleet management
• Maintain warehouse organization and cleanliness
• Maintain warehouse stock with weekly and ad hoc orders from suppliers
• Maintain 2-3 weeks of special order material based on upcoming jobs
• Stage material for jobs for production as needed
• Manage the scheduling of work and crews
• Handle inbound customer calls for questions, scheduling, payments, etc.
• Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed
• Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.
• After job is scheduled, send scheduling packets to customer. Request contract and / or monies, color selection, and lead info.
• Update and maintain customer database.
• Process credit card payments.
• Type proposals and job scopes on occasion.
• Any other needs as arise that assists the company achieve a smooth operation.

Desired Experience :

• Direct gutter industry experience is highly desirable
• Direct Hire and Fire management experience
• Google Suite experience (Sheets, Docs, Google Drive, etc)
• Job scheduling
• Inventory management (entry level)
• Construction knowledge is a plus
• Ability to lift and move up to 50lbs
• Customer service phone skills