Cisco Network Communications Engineer

Responsibilities

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The primary focus of this role is the design, planning, management, security, and daily operations of the organization’s global network infrastructure, which includes switches, routers, firewalls, and other network-connected equipment. This encompasses the implementation, maintenance, and support of all data networks, as well as the administration, monitoring, troubleshooting, and resolution of LAN, WAN, and wireless connectivity issues.
Expert-level experience with Cisco IOS is required.

• Ensure the network infrastructure design is optimized for current needs and scalable to meet future business requirements.
• Evaluate, recommend, and implement products and services to enhance system security, performance, manageability, and reliability.
• Collaborate with internal teams to address complex telecommunication requests, analyze needs, offer solutions, and oversee implementation.
• Serve as a project coordinator for moderately complex technical projects related to integrated voice and data systems, local and wide-area networks, wireless technologies, and associated infrastructure.
• Prepare operational reports, including project status, equipment, network inventory, and activity summaries, while maintaining system and procedural documentation.
• Recommend and implement hardware and software upgrades for systems such as telephone software, system parameters, and class of service, while coordinating with vendor support resources when necessary.
• Monitor network performance and security, resolving issues promptly, and managing service outages to minimize downtime.
• Assist in creating technical specifications for the acquisition of communications equipment like fiber optic systems, high-speed data, Internet, switches, routers, firewalls, and wireless systems.
• Identify and capture opportunities for cost savings across the network infrastructure.
• Perform other duties as assigned.

Qualifications:

• Education: Bachelor's Degree in Information Systems, Computer Science, or a related field. Cisco Certified Network Administrator (CCNA) certification required.
• Experience: 5-7 years of experience in designing, implementing, and maintaining large-scale, mission-critical Cisco-based converged networks. Expert-level experience with Cisco IOS is required. Experience with CradlePoint, WatchGuard, SolarWinds, Aerohive, or similar technologies is preferred. Telecommunications experience with multi-site Avaya PBX and VOIP is a plus.
• Certification: Cisco Certified Network Administrator (CCNA) certification required.
• License: Valid local driver’s license and passport.
• Travel: 10% travel to various locations.
• Physical Requirements: Office environment, with the ability to perform tasks requiring manual dexterity, occasional bending or stooping, and sitting for extended periods. Ability to travel via various transportation methods and exposure to outside elements during travel.
• Language: English.

Skills, Knowledge, and Abilities:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Skilled in planning, organizing, and decision-making.
• Proficient in computer data entry and software applications.
• Strong interpersonal skills with the ability to work collaboratively and independently.
• Experience with technological research, analysis, and troubleshooting.
• Negotiation and conflict resolution skills.
• Knowledge of Windows environments and network operations.
• Expertise in network design and implementation, including Cisco network components.
• Familiarity with wireless systems such as Aerohive/Extreme.
• Experience with network monitoring tools like SolarWinds and CradlePoint devices.
• Solid understanding of Netflow, WatchGuard firewalls, and security components.
• Knowledge of converged network technologies, including Voice over IP (VoIP).
• Experience with point-solution management systems and converged management platforms.
• In-depth knowledge of communication protocols, network management, and maintenance of large, international, mission-critical networks.
• Understanding of the latest telecommunications technologies, including VOIP, teleworking, and multi-site collaboration.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Attention to detail and the ability to manage multiple assignments efficiently.
• Willingness to work extended hours when needed and perform tasks with minimal supervision.

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