District Parts & Service Sr. Specialist I

Job Purpose

This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Minnesota.

Parts & Service Field Operations group provides dealer consulting and support to the Honda / Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda / Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual dealer performance in the areas of : Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express / Accelerated Service initiatives, Respect for the Customers Time, Honda / Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor / consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to : Participation in Honda / Acura programs, policies,

Key Accountabilities

• Achievement of assigned Parts Sales Objectives
• Achievement of assigned Customer Satisfaction Respect For Time Objectives
• Achievement of Oil Change Service Time of
• Achievement of Overall Customer Satisfaction Objectives
• Achievement CPRO Objective 1.5% Increase
• Achievement of Accessory Sales Objectives
• Achievement of Training Certification Objectives
• Achievement of Assigned Recall Completion Objective

Qualifications, Experience, & Skills