Quality Supervisor

Quality Manager

Oversees daily quality operations to ensure that products, processes and personnel meet company, customer and regulatory requirements. The role focuses on maintaining compliance, driving continuous improvement and supporting production through proactive quality leadership.

Directs and supports Quality Technicians and GP12 across all shifts

Assigns tasks, manages schedules and ensures adequate coverage for Quality Technicians and GP12 across all shifts

Assist in the planning and prioritization of product in inspection based on customer shipping needs

Onboard training for new Quality Technicians and GP12 on job responsibilities

Coaching team members on proper inspection techniques, documentation and quality standards

Maintain training matrix for Quality department

Communicate quality alerts to Quality Technicians and GP12

Analyse inspection results and trends and provide critical feedback to Quality Engineers or others on potential product quality risks

Coordinate the containment of any suspect product to establish clean point

Participates in internal, customer and third-party audit activities as required

Perform employee evaluations and apply disciplinary actions as required for direct reports

Participate as needed in internal problem solving / corrective actions

Lead daily MRB review of on hold product with production supervisors, team leads

Manage hold cage ensuring 24-hour disposition of product

Complete daily lineside audits to evaluate quality of parts being produced

Identifies and drives improvement opportunities related to scrap, rework, PPM or customer complaints

Quality Assurance Personnel (Direct Reports) : To provide direction and clarity on expectations, standards and objectives. Processing / Automation / Production

Supervisor / Production Manager / Quality Manager : To liaise with on quality issues.

Quality Engineer : Liaison for customer complaint information distribution.

Warehouse Personnel :

Prioritize inspection activities as required by customer demands.

Approval or rejection of in-process and finished goods based on established criteria. Escalation of quality concerns to Quality Manager or cross-functional teams.

Other duties and responsibilities may be added as the employee's immediate supervisor deems appropriate.