Service Manager

Job Description

Job Description

Description : Company Overview

Hall Imports LLC is a family-owned dealership dedicated to providing exceptional service and a welcoming environment. We specialize in Mazda and Volkswagen vehicles, offering a comprehensive range of services including sales of new and used cars, parts, service, and body shop repairs. Our commitment to customer satisfaction drives everything we do.

Summary

We are seeking a seeking a results-driven and customer-focused Service Manager to lead our dealership’s service department. The ideal candidate is a hands-on leader with experience in the automotive industry who can manage daily operations, motivate a team, and ensure exceptional service for every customer.

Responsibilities

• Manage day-to-day operations of the import service department
• Lead, train, and support service advisors, technicians, and support staff
• Ensure a premium customer experience and maintain high CSI scores
• Monitor department KPIs including labor sales, efficiency, and repair order counts
• Oversee warranty submissions, parts coordination, and quality control
• Maintain manufacturer compliance and uphold dealership policies
• Resolve customer concerns with professionalism and urgency
• Work closely with parts and sales departments for seamless service flow

Requirements

3+ years of experience in service management or advisor leadership

Strong knowledge of automotive service and repair procedures

Proven leadership and team-building skills

Experience with dealership software preferred

Excellent communication and problem-solving abilities

Strong leadership skills with the ability to motivate a team

What We Offer :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Employee discounts and continued training opportunities

If you're ready to take your career to the next level in a supportive family environment, we invite you to apply for the Service Manager position at Hall Imports LLC today!

Requirements :