Patient Access Director (Baton Rouge)

Join our team as the Director of Patient Access and play a vital role in shaping a seamless, supportive, and financially sound experience for every patient across our Health System.

In this position, youll guide a high-performing team, strengthen systemwide workflows, and ensure that every step of the financial clearance processfrom pre-registration to insurance verificationis handled with accuracy, compassion, and efficiency. Youll partner closely with clinical leaders, physicians, and hospital teams while driving innovation, improving performance, and supporting our mission to provide outstanding care to our communities.

If youre a collaborative, forward-thinking leader who thrives in a fast-paced environment and is passionate about elevating the patient experience, wed love to speak with you.

The Director of Patient Access supporting the overall Health System is responsible for the overall management, organization, and productivity of department operations related to financial pre-admission processes for all of FMOLHS facilities before the patient arrives at a facility. responsibilities include but are not limited to : referral, insurance verification, and pre-certification processes for all scheduled patients; pre-registration for all scheduled patients, including upfront collections; generating estimates, communication and coordination with financial counseling for patients who may qualify for assistance; collaboration with clinical department management on problematic cases; delay / defer processes; productivity management; and data analysis. Assures development of a high-performance work team through coaching, mentoring, and daily briefings. Ensures compliance with JCAHO standards and HIPPA regulations. Develops and maintains working relationships with physicians and office staff, as well as other customers within and outside the facility. Collaborates daily with leaders at all hospitals and service line admissions teams.

Responsibilities

1. Lead Pre-Registration functions

• Develops short- and long-term goals for the department which align with FMOLHS overarching principles and goals to ensure the pre-registration function is performed effectively and efficiently.
• Monitors and reports team performance metrics, and ensures the team is managed toward leading industry practice benchmarks by team supervisors. Metrics may include but are not limited to : patient wait times, registration accuracy, registrar productivity, upfront collections, and % of scheduled patients pre-registered.
• Ensures the successful management of daily team operations : conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries; institutes changes in techniques and processes as necessary.
• Proposes department budgets and manages function to that budget. Analyzes costs, develop programs to assure compliance with budgetary constraints and provides justifications for budget variances.

2. Lead Pre-Certification functions

3. System Wide Reports, WQ and IP notifications

4. Collaboration, Partnership and Communication

Qualifications